FT Center Store Manager (H)

Job Title: Center Store (Grocery) Manager

Success Factors Job Code:

Department: Center Store (Grocery)

Primary Purpose:

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team all associates in the store and throughout the organization.

Duties and Responsibilities:

• Manage the Grocery Department including hiring training and developing department associates
• Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management training and conducts timely formal performance appraisals for direct reports
• Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation
• Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles Core Values Vision and Strategy
• Support the achievement of budgeted financial and operating results
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast easy flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers expectations
• Control store expenses through proper ordering care for supplies and equipment
• Understand and use company tools such as; financial reports average cost inventory system (ACIS) scheduling productivity ordering (CAO) and business information systems
• Perform duties that ensure department appearance quality variety workplace safety food safety and department sanitation are consistently maintained
• Ensure Grocery Department schedules are written to provide extraordinary customer service at all times
• Has a complete understanding of scheduling sales projections wage percent interviewing hiring training company information and all other items deemed necessary to manage the Grocery Department
• Ensure that ordering receiving preparation conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
• Assist with the physical inventory of product on hand bi-annually
• Ensure that all advertising and sales promotion materials and signage applicable to the Grocery Department are properly utilized
• Ensure compliance with local state and federal regulations
• Adhere to all company guidelines policies and standard practices
• Maintain security standards
• Successfully complete Computer Based Training (CBT) Training Packet and Training Aid courses
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Perform all other duties as assigned