Frozen Food Supervisor

The Frozen Supervisor is responsible for supporting the daily operation of the Frozen Department by ensuring product availability maintaining merchandising standards driving sales and delivering excellent customer service. This position assists with inventory management ordering stocking pricing accuracy and department presentation while helping to lead and develop department associates. The Frozen Supervisor promotes a clean safe and efficient work environment and supports overall store goals.

• Assist with overseeing daily Frozen Department activities.
• Ensure shelves end caps and promotional displays are fully stocked and properly merchandised.
• Monitor product quality rotation and code dating to maximize freshness and reduce shrink.
• Maintain accurate pricing signage and shelf tag integrity.
• Support inventory control processes including ordering receiving and stock management.
• Ensure compliance with company merchandising programs and operational standards.

• Provide prompt friendly and helpful service to customers.
• Assist customers with product selection special requests and product location.
• Resolve customer concerns professionally and escalate issues when appropriate.
• Promote a positive shopping experience that drives customer loyalty.

• Assist in training coaching and developing department associates.
• Support scheduling and daily workload distribution as directed by department management.
• Promote teamwork accountability and a positive work environment.
• Lead by example through strong work ethic and customer-focused behaviors.

• Follow all food safety sanitation and health regulations.
• Maintain proper freezer temperatures and monitor refrigeration equipment.
• Ensure safe handling and storage of frozen products.
• Adhere to all company safety policies and procedures.

• Support sales growth through effective merchandising and in-stock conditions.
• Assist in controlling shrink damage and out-of-stock conditions.
• Monitor inventory levels to maximize profitability and minimize waste.
• Help achieve department sales and labor goals.

• High school diploma or equivalent preferred.
• Previous grocery frozen retail or food industry experience preferred.
• Prior supervisory or leadership experience preferred.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Basic math inventory and merchandising knowledge.
• Ability to operate department equipment safely.

• Ability to stand walk bend reach and lift throughout the workday.
• Frequently lift and carry up to 50 pounds.
• Ability to work in cold freezer and refrigerated environments for extended periods.
• Ability to push pull and maneuver stock carts pallets and merchandise.
• Flexible availability including evenings weekends and holidays.

• Strong attention to detail.
• Effective organizational and time management skills.
• Commitment to customer satisfaction.
• Ability to motivate and support team members.
• Focus on safety quality and operational excellence.
• Dependable self-motivated and results-oriented.