Frozen Food Supervisor

The Frozen Supervisor is responsible for leading the day-to-day operations of the frozen department ensuring product quality proper inventory levels and strong merchandising execution. This role supports sales growth minimizes shrink and ensures a clean fully stocked and well-organized department while delivering excellent customer service.

• Oversee stocking rotation and replenishment of all frozen products
• Ensure proper freezer temperatures are maintained to protect product integrity
• Monitor frozen cases for cleanliness organization and functionality
• Execute company planograms promotions and seasonal merchandising displays

• Deliver friendly efficient service and assist customers with product needs
• Provide product knowledge and recommendations when appropriate
• Resolve customer concerns quickly and professionally

• Support ordering and inventory management to maintain strong in-stock conditions
• Ensure proper product rotation using FIFO (First-In First-Out) standards
• Minimize shrink by identifying damaged expired or thawed merchandise
• Assist with inventory counts and accuracy processes

• Supervise and support frozen department associates
• Delegate tasks and monitor completion to ensure productivity goals are met
• Assist in training and coaching team members on standards and expectations
• Promote a positive accountable and team-focused work environment

• Maintain a clean organized and visually appealing frozen department
• Ensure all shelves and freezers are fully stocked faced and properly signed
• Verify pricing accuracy and signage compliance
• Support cross-merchandising opportunities with adjacent departments

• Follow all food safety and sanitation procedures
• Ensure safe handling of products and proper use of equipment
• Maintain safe working conditions especially in freezer environments
• Comply with company policies and regulatory standards

• High school diploma or equivalent required
• 12 years of grocery or frozen department experience preferred
• Prior supervisory experience is a plus
• Strong organizational communication and time management skills
• Ability to work effectively in a fast-paced environment

• Ability to work in freezing temperatures for extended periods
• Frequent lifting pushing and pulling of up to 4050 lbs
• Continuous standing walking bending and reaching
• Flexible schedule including early mornings evenings weekends and holidays

• Product Quality & Temperature Control
• Customer Service Excellence
• Leadership & Team Support
• Attention to Detail
• Execution & Efficiency

• Frozen/Dairy Manager
• Dairy Manager
• Assistant Sales Manager
• Store Leadership Roles