Frozen Food Supervisor

The Frozen Supervisor is responsible for supporting the successful operation of the Frozen Department by ensuring product availability merchandising excellence inventory accuracy and outstanding customer service. This position assists with supervising department associates maintaining frozen food quality standards managing shrink and executing sales-driving initiatives. The Frozen Supervisor helps create a clean safe and organized department while contributing to overall store profitability and customer satisfaction.

• Assist in overseeing daily Frozen Department operations.
• Ensure frozen cases displays and promotional features are fully stocked organized and visually appealing.
• Monitor inventory levels and assist with ordering to maintain in-stock conditions.
• Ensure proper product rotation code date checks and freshness standards are followed.
• Verify pricing accuracy shelf tags and promotional signage.
• Support receiving stocking and storage of frozen merchandise.

• Provide prompt friendly and knowledgeable customer service.
• Assist customers with product inquiries special requests and product location needs.
• Resolve customer concerns professionally and efficiently.
• Promote a positive shopping experience that encourages repeat business.

• Assist with training coaching and developing Frozen Department associates.
• Delegate tasks and monitor productivity to ensure operational effectiveness.
• Foster a positive team environment focused on customer service and department success.
• Provide department leadership coverage in the absence of the Frozen Manager.

• Assist with inventory management and product replenishment.
• Help reduce shrink through proper handling rotation and monitoring of product conditions.
• Execute merchandising plans seasonal displays and promotional programs.
• Monitor sales trends and support initiatives that improve department performance.

• Ensure compliance with all food safety sanitation and company policies.
• Maintain proper freezer temperatures and storage conditions.
• Follow workplace safety procedures and promote a safe work environment.
• Maintain clean organized and inspection-ready department conditions.

• Support department sales gross profit and labor objectives.
• Minimize losses related to damage spoilage and shrink.
• Assist with inventory counts and operational reporting as required.
• Help drive department profitability through effective merchandising and operational execution.

• High school diploma or equivalent preferred.
• Previous grocery retail frozen foods or food industry experience preferred.
• Prior supervisory or leadership experience preferred.
• Strong customer service and communication skills.
• Knowledge of merchandising inventory management and product handling practices preferred.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.

• Ability to stand and walk for extended periods.
• Frequent bending reaching lifting and carrying throughout the workday.
• Ability to lift and move up to 50 pounds regularly.
• Ability to work in freezer and refrigerated environments for extended periods.
• Ability to push pull and maneuver carts pallets and merchandise.
• Flexible availability including mornings evenings weekends and holidays.

• Strong leadership and team-building abilities.
• Commitment to outstanding customer service.
• Attention to detail and operational accuracy.
• Effective organizational and time-management skills.
• Ability to adapt to changing business needs.
• Dependable self-motivated and results-oriented.