Front Office Supervisor
Job Location:
Laguna Beach, CA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Live Your Passion. Add Your Magic.
At Montage International we are doing something different something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant please log into Workday and apply for your application to be considered.
Front Office Supervisor
SUMMARY
The Front Office Supervisor is responsible for assisting theDirector of Front Officein managing the day-to-day operations forguest reception guest services reservations and concierge;including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the companys goals objectives vision mission and values.
ESSENTIAL FUNCTIONS
Job duties include; although are not limited to:
- Supporting the department operation and providing direct service toguests as needed leading by example
- Overseeing the arrival and departure experience ensuring guests expectations are exceeded at all times
- Assisting in creating and implementing profit and flow-through enhancing strategies and programs
- Reviewing daily financial and labor reports; providing suggestions for adjusting the operation as needed to achieve annual budget and forecasts
- Assisting in creatingimplementing and executing department trainings recruiting and innovativepre-shifts
- Assisting in managing associateengagement scheduling payroll counseling and quarterly departmentmeetings
- Supporting the hotels life-safetysystems and being prepared at all times for emergency situations
QUALIFICATIONS
- Bachelors Degree required
- Minimum of four (4) years experience in customer service
- Two (2) to three (3) years of hotel supervisory experience
- Advanced skills in Word Excel PowerPoint Opera and Outlook; daily use of nearly all programs will occur
- Luxury hotel experiencestrongly preferred
- Knowledge and experience inusing Birchstreet HotSOS and Rex preferred
PHYSICAL REQUIREMENTS
Position requires walking and giving direction most of the working be able to stand and walk for 8 hours a day. Requires grasping writing standing sitting walking repetitive motions bending climbing listening and hearing ability and visual be able to lift up to 25 lbs. on a regular and continuing be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
The pay scale for Front Office Supervisor is $27.00.
The pay scale is the base salary or hourly wage range exclusive of incentive pay such as commissions piece rates gratuities and the like that Montage reasonably expects to pay for the position.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Required Experience:
Manager
About Company
Montage Hotels & Resorts consists of a collection of international luxury hotels, resorts and residences with world-class, bespoke service.
