Front Office Supervisor

Join Our Front Office Team

Create memorable arrivals lead with confidence and help our team deliver the warm locally inspired service Canopy Downton Boston is known for. As Front Office Supervisor you will guide daily front desk operations support and coach team members resolve guest concerns and help ensure accurate reservations billing and reporting.

What Youll Do

• Lead by example and help create a welcoming professional experience for every guest.
• Support daily check-in checkout room assignment key-encoding payment cash-handling and account-closing activities.
• Coach train and communicate priorities to front office team members.
• Resolve guest questions and concerns promptly calmly and within hotel policies.
• Oversee VIP arrivals amenities special requests group details and authorized in-house rate changes.
• Assist with room inventory on high-demand and sold-out nights including guest relocations when necessary.
• Verify third-party reservations payment instructions rates comments and special requests.
• Complete daily reports review operational data and follow up on open Guest Assistance cases.
• Maintain current knowledge of hotel services events pricing policies and Boston-area attractions.
• Follow hotel safety emergency privacy security and data-protection requirements.

What Were Looking For

• High school diploma or equivalent required; college degree preferred.
• At least one year of customer-service experience in hospitality or a similar industry.
• Hotel Hilton PBX supervisory coaching or training experience preferred.
• Strong communication listening organization problem-solving and time-management skills.
• Ability to remain composed use sound judgment and work accurately in a busy environment.
• Comfort using computers property-management systems telephones radios and office equipment.
• Ability to perform payment calculations handle cash make change and balance an assigned bank.
• Clear English communication in person by telephone and radio and in writing; additional languages are a plus.
• Knowledge of Boston-area attractions transportation and services is preferred.
• First Aid and CPR certification or ability to obtain certification within the period established by hotel policy.

Schedule

Hospitality is a 24/7 business. This position requires regular and reliable attendance and flexibility to work varied shifts based on business needs including early mornings evenings overnights weekends holidays and overtime as permitted by law.

Physical Requirements

The following requirements are representative of the work performed. Reasonable accommodations will be considered for qualified individuals with disabilities as required by applicable law.

• Stand and/or walk for prolonged periods typically 6-8 hours during an 8-hour shift; sit intermittently for administrative duties.
• Lift and carry items weighing up to 50 pounds frequently and up to 120 pounds occasionally with assistance or appropriate equipment when needed.
• Push or pull up to 120 pounds of force occasionally including bell carts luggage supply carts doors and movable equipment.
• Occasionally bend stoop crouch kneel squat twist climb stairs and reach at above and below shoulder level.
• Frequently use hands and fingers for keyboarding writing handling payment materials operating phones and radios encoding keys and using office equipment.
• Read screens and printed materials; hear and respond to guests alarms telephones and radio communications; and move promptly during emergencies.

Ready to Apply

Submit your application through the hotels approved careers channel. Please include a current resume and your availability.

Submit your application through the hotels approved careers channel.Please include a current resume and your availability.

EEOC and ADA Notice

Canopy Boston Downtown is an equal opportunity employer. Employment decisions are made without unlawful discrimination based on race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability genetic information veteran status or any other status protected by applicable federal state or local law.

Qualified applicants and employees with disabilities may request a reasonable accommodation to participate in the application or interview process or to perform the essential functions of the position unless doing so would impose an undue hardship. To request an accommodation contact

This posting summarizes the general nature of the position and is not an exhaustive list of all duties qualifications or working conditions.