Front Office Manager

Additional Information: This hotel is owned and operated by an independent franchisee Maya Hotels. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

• Supervise and train front desk staff including receptionists concierge and bell staff.
• Set clear performance expectations conduct regular evaluations and provide coaching.
• Foster a positive team-oriented work environment that enhances guest services.
• Lead by example by delivering exceptional customer service and professionalism.

• Ensure a warm and efficient check-in/check-out process for all guests.
• Handle guest inquiries requests and concerns with professionalism and efficiency.
• Monitor guest feedback addressing service improvements and implementing corrective actions.
• Collaborate with other departments to ensure seamless communication and cooperation.

• Oversee reservation processes ensuring accuracy and efficiency in bookings.
• Implement strategic pricing and upselling opportunities to maximize occupancy and revenue.
• Monitor room availability arrivals and departures to facilitate smooth operations.
• Work closely with the sales and marketing team to make guest bookings and optimize revenue.

• Develop and enforce standard operating procedures for the front office team.
• Maintain accurate records of guest accounts financial transactions and room inventory.
• Ensure the front desk and lobby area remain clean professional and welcoming.
• Enforce hotel policies security measures and emergency procedures to ensure guest safety.

• Assist in preparing and managing the front office budget to control costs effectively.
• Monitor departmental expenses optimizing resource allocation and inventory management.
• Analyze financial reports and implement strategies to maximize revenue and minimize expenses.
• Collaborate with accounting to ensure accurate billing and financial reconciliations.

• Education: Bachelors degree in hospitality management or related field preferred.
• Experience: 2 years of supervisory experience in front office guest services hospitality management or in a similar leadership role.
• Leadership & Communication: Strong ability to train mentor and manage front office staff effectively.
• Guest Relations: Strong ability to interact with guests resolve complaints and enhance guest experiences.
• Problem-Solving & Decision-Making: Ability to think clearly under pressure and make quick effective decisions.
• Technical Proficiency: Familiarity with hotel property management systems (PMS) and reservation software.
• Revenue & Financial Acumen: Understanding of revenue management budgeting and reporting.
• Flexibility: Willingness to work varied schedules including nights weekends and holidays.

• Ability to stand and walk for extended periods during shifts.
• Ability to lift and carry up to 25 lbs. including luggage and office supplies.
• Frequent bending reaching and handling front desk equipment and materials.
• Comfortable working in a high-energy guest-facing environment.

This company is an equal opportunity employer.

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