Front Office Coordinator

Renewal by Andersen is a High-End Window and Door Replacement Company the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should strive to do their best to provide this type of experience for our homeowners.
- Check out this video to see who we are! We Offer:

• A Culture People Love proudly recognized as a Top 10 Best Place to Work for 4yrs in a row

• Time to Recharge enjoy paid time off plus six paid holidays to support your work-life balance

• Health & Peace of Mind medical dental vision and life insurance to support your wellbeing

• Join a Company Where Growth is Real over 60% of our leaders were promoted from within

• Hourly Rate: $18hr - $20hr

• Schedule: Monday - Friday (Full Time) 7:30AM - 4:30PM

The Front Office Coordinator serves as the primary point of contact for employees customers vendors and visitors ensuring a professional and welcoming front desk experience. This role is responsible for managing the front desk answering and directing incoming calls greeting and assisting visitors and handling general inquiries. The position also supports basic administrative tasks such as scheduling coordinating meeting spaces managing mail and deliveries and maintaining an organized and presentable front office environment. The Front Office Coordinator works closely with internal teams to provide general support and ensure smooth day-to-day front office operations.

Responsibilities:

• Answer screen and direct incoming calls to the appropriate departments.

• Manage visitor check-in including notifying employees of guest arrivals and maintaining visitor logs as needed.

• Handle incoming mail and coordinate with Team Member Services for proper distribution; assist with outgoing mail as requested.

• Receive and assist with the handling of packages and deliveries with responsibilities varying based on size department and business needs.

• Perform basic clerical duties such as data entry document preparation and maintaining organized records.

• Manage front desk email inquiries and routine correspondence.

• Maintain a clean organized and presentable front office and reception area at all times.

• Communicate and build rapport with current and potential vendors when supporting front office needs.

• Ensure visitors follow company check-in procedures and adhere to office policies and safety requirements.

• Ensure consistent front desk coverage during business hours and communicate any coverage gaps in advance.

• Prepare and maintain meeting spaces ensuring rooms are clean organized and stocked with necessary supplies.

• Maintain conference room and meeting space calendars ensuring accuracy and timely updates including canceling meetings as needed to ensure proper utilization.

• Identify and escalate scheduling conflicts or repeated no-shows to appropriate teams as needed.

• Assist with the receiving and proper handling of food and catering orders for meetings and events.

• Support basic travel arrangements when routed through the front desk (e.g. directing requests assisting with coordination as needed).

• Ensure restrooms meeting rooms and breakrooms are clean well-maintained and fully stocked for daily use.

• Ensure breakroom appliances (microwaves refrigerators ice machines and water coolers) are clean functional and in good working condition.

• Report any facilities or maintenance needs to the Business Support team and assist with follow-up as needed.

• Provide front desk and logistical support during office and company-wide events.

• Assist the Business Support Manager and Business Support Assistant as needed particularly during event setup execution and breakdown.

• Maintain professionalism in all interactions and represent the companys brand positively.

• Demonstrate the ability to manage multiple tasks in a fast-paced front office environment.

• Exhibit flexibility to support business needs and assist other team members when required.

• Demonstrate the ability to work independently with minimal supervision.

• Exhibit flexibility to work outside of regular hours including weekends based on business needs.

• Ability to support multiple company locations as required.

Requirements:

• High School Diploma or Equivalent

• At least 1yr of Office Administration & Customer Service Experience

• Prior Experience w/ Computers & Office Equipment (i.e. Microsoft Office Printer & Scanner)

• Prior Experience within the Home Improvement or Construction Industry is a Plus

• Reliable Transportation for Commuting to Various Company Locations is Required

• Strong organizational skills and attention to detail.

• Excellent communication and interpersonal skills.

• Ability to physically move up to 15 pounds

**Must be willing to undergo a criminal background check**
**Must have a valid drivers license and clean driving record**
**This Company Participates in E-Verify**

Our Company Culture is one that strives to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive collaborative and positive environment.

Renewal by Andersen careers offers unrivaled opportunity! Our employees bring to life our key core values: integrity alignment achievement balance and commitment. If these values are also important to you we want you on our team!

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.