Front Office Coordinator

Reports to: Office Manager Franchisee

Essential Job Functions

Ensures that each patient receives outstanding service by providing a friendly environment which includes greeting and acknowledging every patient maintaining outstanding standards solid product & program knowledge and all other aspects of customer service

Conducts patient calls to include: appointment reminders care calls and progress/patient concerns

Utilizes phone system to answer and appropriately route all incoming calls

Refers non-routine sensitive and/or complex requests for information and other inquiries or complaints to the appropriate staff member

Conducts all daily needs of the location utilizing the EMR system

Responsible for the collection & data entry of patient registration paperwork & patient scheduling

Processes accounts receivable transactions

Accurately and securely maintains all financial services rendered and products sold

Responsible for verifying the accuracy of the daily receipts and assisting with end of day reports as requested

Ensures all essential patient records & HIPAA forms are uploaded into patient record

Conducts consultations and Initial Assessments with patients regarding the Medi-Weightloss program(s)

Non-essential Job Functions

Participates in location marketing efforts and provides ongoing support to promote location profitability & success

Assists with daily monitoring of inventory levels of office supplies

Trains additional staff on daily procedures when requested by the office manager and/or Medical Director

Maintains up to date high level of program education in order to promote and explain benefits of program and products to current and prospective patients

Adheres to all operational guidelines including but not limited to HIPAA OSHA and location specific requirements

Participates in refresher training as requested by management. Refresher training may be by means of Regional Trainings Onsite Support by Corporate Office Boot camps and eLearning

Performs other office duties as required