Front Office

Love helping people and keeping things running like clockwork Join our teamwhere youll support our healthcare team with both front officeand administrative tasks making sure our patients get top-notch care from the moment they walk in. Youll be the first point of contact for patients providing exceptional service and keeping our office organized and efficient.

At Great Lakes Pain Center (GLPC) we believe every day is an opportunity to make life better for our patients our community and each other. As a well-established patient-focused pain care management team were dedicated to providing compassionate comprehensive care that restores daily function and brings hope to those living with chronic pain. We approach pain as the serious ongoing condition it is just like any other chronic illness. And we do it together rooted in collaboration and support. If youre looking to make a real difference while working alongside a team that values compassion teamwork and growth this is the place for you.

In this role youll be an important part of providing exceptional patient care while helping us keep things organized and efficient. Youll:

Care for Our Patients

Youll be the friendly professional face supporting our healthcare team - ensuring patient safety bolstering office efficiencies gathering important health info and staying calm under pressure when emergencies arise. Youll work closely with nurses and providers to make every patients experience smooth and positive.

Be a Front Desk and Office Rockstar

As the first point of contact for our patients youll be delivering top-notch service in person by phone or online. From managing the lobby and multi-line phones to handling filing data entry and office tech youll keep things organized and running like clockwork.

Be an Integral Part of Our Team

Youll navigate our Electronic Medical Records (EMR) system and other software with ease ensure patient and records confidentiality and join staff meetings and team activities helping our office stay connected secure and efficient.

Were looking for someone with a high school diploma (or equivalent) and experience in a medical office especially front desk duties.

Youre comfortable with EMR software Microsoft Office and other basic office technologies. You have excellent communication and customer service skills. You stay calm under pressure manage your time like a pro and can handle multiple priorities with ease. Youre a team player who can also work independently.

At GLPC we all share the same commitment to our mission our patients and each other. We believe in doing the right thing treating people with respect and leading by example every day.

Heres what that means for our team members:

• Understand our mission. Take the time to learn who we are what we do and why it matters.
• Know your stuff. Stay informed about comprehensive pain management and the services we provide.
• Work as one team. Collaborate with respect trust and appreciation for each others differences.
• Stay involved. Take part in meetings and team activities that help us grow and stay connected.
• Follow through. Complete tasks on time and with care.
• Protect privacy. Maintain confidentiality in everything you do in line with both the law and our policies.
• Do things the right way. Follow SMPCs policies procedures and processes and help others do the same.

At the end of the day were all here to make a difference. If youre someone who takes initiative leads with integrity and believes in continuous growth youll fit right in.

• Schedule: Full-time generally MondayThursdaybetween 6:30a.m. and 4:30p.m. EST with occasional extended or outside hours as needed.
• Location: In-person.
• Environment:Work takes place indoors with moderate to heavy computer use. Work may involve basic safety precautions common in a healthcare environment.
• Requirements: Must be available to work scheduled hours arrive on time and be ready to work. Successful completion of a drug screen and criminal background check is required; random drug testing may also occur. Must maintain confidentiality and work effectively in a virtual office setting.
• Physical Demands: This role requires regular movement throughout the day - standing bending lifting and assisting with patient positioning or transfers. You should be comfortable lifting up to 60 lbs and using moderate physical strength as part of daily duties. This position also requires the ability to sit at a computer for extended periods and have adequate auditory and visual acuity to perform tasks safely and accurately.

We offer competitive pay comprehensive health dental and vision insurance 401(k) life insurance short- and long-term disability coverage plus paid holidays and time off.

This is a snapshot of the roles key responsibilities. Well share the full job description with candidates as they move through the hiring process.

Great Lakes Pain Centeris an equal opportunity employer.