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Front Office Agent
Job Location:
Monthly Salary:
Posted:
10 August 2026 (16 hours ago)
Posted:
Application Deadline:
7 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position Summary
As aFrontOfficeAgent you are the first point of contact for guests playing a crucial role in ensuring a positive and memorable stay. This position involves managing check-ins and check-outs handling cashiering duties andattending toguests needs with prompt and personalized service.
Essential Functions
- Greet and welcome guests upon arrival ensuring a warm and friendly first impression.
- Register guests into the computer system verifying reservationdetailsand processing payments.
- Handle cash and balance the cash drawermaintainingaccuratefinancial records.
- Provide guests with information about hotel facilities and local attractions.
- Assistguests with check-out ensuring all services are correctly accounted for and processing various forms of payment.
- Field guest complaints conduct research and resolve issues to ensure guest satisfaction.
- Maintain extensive knowledge of the hotels services facilities and the local area.
- Follow hotel policies and procedures including safety and security standardsbrand standardsand continuously strive to improve operational standards.
- Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
- Work cohesively with the team supporting management and collaborating professionally with co-workers.
- Maintain knowledge of andcomply withdepartmental policies service procedures 4 Keys service standards and safety and security procedures.
- Perform alladditionalduties asassigned by management.
Skills and Abilities
- Understand the mission vision and goals of the hotel.
- Must be able to prioritize and work efficiently with limited supervision.
- Must be detail oriented and able to multi-task efficiently.
- Must be able to speak and understand and communicate the primary language(s) used in the workplace.
- General knowledge of the city wherethe hotelislocatedand its attractions.
- Extensive knowledge of the hotel itsservicesand facilities.รข
- Strong teamplayer able to partner with management and other employees in a professional manner.
Physical Requirements
Theminimumphysical requirements for this position include but are not limited to:
- Must be able to lift and/or carry up to 40 poundsfrequentlytoassistguests
- Ability to stand for extended periods of time
- Ability to hear understand and communicate orally and in writing to communicate with staffvendorsand guests a normal in-person and phone conversation
- Ability to bend and twistpushand pull stoop and kneel
Disclaimer
All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract express implied or otherwise and does not alter the at will employment relationship of the employer or employee. Management reserves the right to change modify and/or alter any of the duties listed to meet business needs.
Reasonable Accommodation Statement
To perform this job successfully an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need accommodation for any part of the application process because of a medical condition or disability please contact:
Equal Opportunity Employer Statement
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth breastfeeding and related medical conditions) sexual orientation gender identity or expression national origin ancestry age disability (physical or mental) medical condition genetic information marital status military or veteran status or any other characteristic protected by applicable federal state or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA) Title VII of the Civil Rights Act the Americans with Disabilities Act (ADA) and all other applicable equal opportunity laws. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.
Peregrine Hospitality participates in E-Verify. Upon hire your employment will be contingent on proof of identity and eligibility to work in the United States which will be confirmed through the federal E-Verify system.
Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rightsnotice from the Department of Labor.
Required Experience:
Unclear Seniority
About Company
Discover top-notch hotel and resort management services with Peregrine Hospitality. We deliver exceptional hospitality solutions to enhance guest experiences and property value.
