Front of House Staff

DEPARTMENT: Marketing and Audience Services

POSITION: Front of House Staff: Tickets ALDs Closed Captions FOH Representative

REPORTS TO: Front of House Manager

CLASSIFICATION: Part-time overhire non-exempt
WORK SCHEDULE: Show dependent scheduling. Tuesday Sunday evenings and holidays required.

COMPENSATION: $23.50 hourly

ABOUT BERKELEY REP

Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition relevance and excellence as well as its adventurous audience the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep including 85 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards 9 Obie Awards 11 Drama Desk Awards 1 Grammy Award 1 Pulitzer Prize and many other recognition of its place on the national stage Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season together with up to four special event presentations Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices themes and perspectives.

POSITION SUMMARY

As a vital part of the Audience Services team the Front of House staff creates a welcoming safe and memorable environment for theatre patrons. Providing elevated hospitality to patrons from diverse backgrounds Berkeley Reps Front of House team is expected to promote a culture of Radical Welcome and inclusivity while also maintaining accuracy and efficiency. All essential job duties must be conducted in person on Berkeley Reps campuses.

WHO WE ARE LOOKING FOR

We are looking for an emotionally intelligent observant and outgoing team member. The best candidate will be someone who takes initiative enjoys new challenges and loves interacting with new people.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Deliver outstanding guest service through a culture of Radical Hospitality making every patron feel welcomed valued and supported.
• Maintain a visible and engaged presence in public spaces to assist patrons address questions and anticipate needs.
• Greet guests scan tickets and provide directional assistance.
• Develop and maintain a strong working knowledge of venue seating charts scanner operations and accessibility accommodations.
• Assist with seating late seating procedures; guest holds in the lobby and re-seating as needed.
• Monitor guest facing areas and help maintain a safe comfortable and enjoyable environment.
• Respond promptly and professionally to guest needs operational updates and communications from supervisors and team members.
• Communicate clearly and effectively with colleagues across departments to support smooth event operations.
• Follow established safety emergency and guest service procedures.
• Be aware of and enforce patron code of conduct expectations.
• Demonstrate patience when assisting patrons with accessibility services including helping guests with assisted listening devices and other accommodation tools.
• Collect and store lost & found items.
• Demonstrate a high degree of coachability and ability to integrate feedback into daily workflows and processes.
• Actively participate in workshops and training including harassment prevention bystander intervention and antiracism equity diversity inclusion and access initiatives.
• All other duties as assigned.

QUALIFICATIONS AND SKILLS

• Strong customer service interpersonal and communication skills.
• Demonstrated commitment to hospitality and guest service.
• Ability to learn venue layouts and seating charts.
• Reliable punctual and responsive to communication before during and after assigned shifts.
• Ability to stand and walk for extended periods.
• Strong situational awareness and attention to detail.
• Ability to work collaboratively as part of a team and contribute to a positive workplace culture.
• Flexibility and adaptability in a dynamic event environment.
• A strong interest in and commitment to antiracism equity diversity inclusion and access (AEDIA) initiatives.

APPLICATION PROCEDURE

Berkeley Rep is an equal opportunity employer and offers professional development support and sick leave.

Online submissions only. Please include a cover letter and résumé when you submit your application. Persons from diverse backgrounds are highly encouraged to apply.

Berkeley Rep will contact candidates of interest. Please no calls or faxes. Only complete submissions will be considered.