Front of House Manager

• Health insurance
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts

• Organize run and supervise smooth and efficient daily operation and efficient daily opening and closing shifts ensuring an exceptional patron and employee experience
• Provide guidance and leadership to employees while fostering our Core Values
• Maintains service and sanitation standards in bar/restaurant and all service areas
• Reviews staffing levels to ensure that guest service operational needs and financial objectives are met

• All leadership positions are expected to adhere to our guiding principle of Leadership Managing and Accountability (LMA)
• Provide a strong sense of leadership in all Front of House (FOH) and Back of House (BOH) Staff
• Encourages and builds mutual trust respect and cooperation among teammates/staff
• Establishes guidelines so employees understand expectations and parameters
• Check in with your teammates upon arrival and before leaving to see if you can do anything for them
• Maintain effective communication with all teammates before during and after your shift
• Monitor restaurant and kitchen flow in regard to timeliness during business hours assist when and where necessary
• Daily monitoring of staff appearance cleanliness arrival time tools etc. and opening and closing duties for all FOH positions
• Ensure daily reports are sent out after each close of shift - respond to all immediate action items notes in reports
• Be capable of covering floor position when needed (for emergency purposes only)
• Respond immediately and directly to all customer complaints
• Maintain patron satisfaction by monitoring evaluating and auditing food beverage and service offerings; build relationships with preferred patrons; maintain good community relations
• Be up to date on Slack before you arrive for your shift
• Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift
• Focus on continuing your education at all times and into all facets of our operations be it the Bar Kitchen and Service

• Show up for your shift on time and ready to work dressed appropriately and with any tools pertaining to your position
• Cultivate a comprehensive knowledge of our service standards and style as detailed by the Employee Manual
• Know the table numbers and position numbers in all sections of the restaurant
• Cultivate a comprehensive knowledge of the food and beverage items and their preparation in all active spaces within the building
• Comply with sanitation standards and procedures according to health and legal regulations
• Monitor all FOH positions in their opening and closing responsibilities and service standards
• Maintain guest satisfaction by monitoring and evaluating food beverage and service offerings; build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
• Handle gift certificate transactions fill out all pertinent documentation and present to the guest
• Work toward a thorough knowledge of the Gin & Luck compendium and how to navigate Evernote
• Maintain a comprehensive knowledge of our POS operation
• Gain an understanding of how to troubleshoot operational issues as they arise
• Support in training of all FOH positions led by the Gin & Luck Core Values
• Obtain relevant state food handlers certificate
• Focus on always continuing your education and into all facets of our operations be it the Bar Kitchen Service Coffee and Tea programs
• Assist in training new hires by guiding them through training trails answering their questions providing workflow advice and teaching them G&Ls expectations steps of service steps and standards operating procedures
• Administer bi-annual check-ins and annual reviews
• Act in a professional manner and represent Gin & Luck graciously whether you are in house traveling or at another local establishment

• Communicates performance expectations in accordance with job descriptions for each position
• Coaches and counsels employees regarding performance on an on-going basis
• Ensures employees are treated fairly and equitably. Strives to improve employee retention
• Solicits employee feedback utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns
• Ensures recognition is taking place across areas of responsibility

• The physical demands for this position are seeing hearing speaking reaching frequently lifting to 25 pounds occasionally lifting up to 50 pounds sitting standing for 4 to 8 hours bending and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations

• 2 years of proven management experience in a reputable establishment
• Highest levels of EQ and discretion
• Ability to lead and develop teams
• Experience with inventory and FOH/BOH systems
• In-depth knowledge of restaurant operations including food preparation service standards and safety regulations
• Strong leadership interpersonal and communication skills with the ability to motivate and inspire a diverse team
• Excellent organizational and multitasking abilities to prioritize tasks and meet deadlines in a fast-paced environment
• Outstanding communication skills with the ability to interact effectively with customers and team members
• Excellent customer service and problem-solving abilities
• Flexibility in working hours including early mornings evenings weekends and holidays
• Patience and adaptability
• Self-motivated and a team player
• High ethics hard worker and a great sense of humor

• 2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major
• 3 years of management experience in a high-volume establishment
• 3-4 years of supervisory experience
• Have sufficient skills knowledge and personality to provide a memorable experience for our patrons

• Curiosity: We learn and improve through active observation and creative problem solving.
• A.B.K.: We anticipate prepare and execute with intention.
• Pursuit of Excellence: We will forever be chasing excellence even when we sometimes fail. It is a pursuit without end.
• Contagious Joy: When were having fun it emanates out and influences our work and the people around us.
• Connection: We build relationships through intuition empathy and transparency

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Gin & Luck is an acclaimed cocktail-anchored hospitality group best known for its flagship brand Death & Co. Since opening in New York City in 2006/2007 Death & Co has been at the forefront of cocktail culture and has grown into a globally celebrated brand with additional locations in major US markets three award-winning books and countless industry accolades.

At Gin & Luck were expanding into new verticals through bars hotels and brands that all celebrate the craft of hospitality and the people behind it. As an employer we are dedicated to creating opportunities for our team to thrive both personally and professionally. We offer benefits including but not limited to One Fair Wage shareholder opportunities and comprehensive benefits packages for all team members.

What sets us apart is our commitment to our core values:

Curiosity: We learn and improve through active observation and creative problem solving.

Pursuit of Excellence: We will forever be chasing excellenceit is a pursuit without end.

A.B.K.: We anticipate prepare and execute with intention.

Contagious Joy: When were having fun it emanates out and influences our work and the people around us.

Connection: We build relationships through intuition empathy and transparency.

If youre passionate about crafting unforgettable experiences and being part of a team that celebrates creativity and connection wed love to have you on our team. Together well create moments that inspire delight and resonate far beyond the bar.

Not seeing the job youre looking for Reach out to us at with your resume and the role youre interested in! Well be sure to point you in the right direction.