Front-of-House Floor Supervisor
Scarsdale, NY - USA
Job Summary
- Supervises daily Front of House operations and provides leadership during all shifts
- Leads by example in delivering exceptional hospitality and guest service
- Coaches mentors and develops FOH team members while maintaining high service standards
- Assists with staffing shift execution and floor management
- Produces and reviews daily operational reports including:
- Sales
- Golf simulator utilization
- Food and beverage performance
- Labor costs
- Inventory
- Assists with daily cash reconciliation accounts receivable and accounts payable procedures
- Supports the care cleanliness and maintenance of the facility and guest-facing areas
- Executes event Standard Operating Procedures (SOPs) and ensures successful event operations
- Assists in coordinating private events leagues tournaments and corporate outings
- Resolves guest concerns quickly and professionally while creating memorable experiences
- Ensures compliance with company policies health regulations and safety standards
- Partners with management to identify operational improvements and drive business performance
- One to three years of hospitality or restaurant management or supervisory experience
- Previous experience leading coaching and developing team members
- Outstanding customer service and communication skills
- Strong organizational and problem-solving abilities
- Experience with POS systems and restaurant technology
- Ability to multitask and remain composed in a high-volume environment
- Business-minded with an understanding of labor sales and operational performance
- Self-motivated dependable and goal-oriented
- Flexible availability including evenings weekends and holidays
- Experience in sports entertainment restaurants hospitality golf or event venues
- Knowledge of inventory controls and cash handling procedures
- Experience working with private events or banquet operations
- Competitive hourly pay plus service charge earnings
- Opportunity for career growth within a rapidly expanding hospitality brand
- Fun energetic and team-focused work environment
- Work with cutting-edge golf simulator technology
- Be part of creating unforgettable guest experiences every day
- Healthcare Benefits Medical Dental and Vision coverage
- Retirement Benefits 401(k) with employer match (19 years of age and older)
- Time Off Paid time off (PTO) and leaves of absence in accordance with applicable law and eligibility criteria
- Additional Compensation Eligibility for Service Charge Employee Meals
Eligibility for benefits and the specific terms conditions and offerings are governed by the applicable plan of documents and company policies which may be amended at the Companys discretion.
Required Experience:
Manager
About Company
Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. We want to exceed your expectations every time you're our guest. Check for available tee times, find a Troon-managed course in your area, ... View more