Front End Operations Supervisor (Meritain Health)

Were building a world of health around every individual shaping a more connected convenient and compassionate health experience. At CVS Health youll be surrounded by passionate colleagues who care deeply innovate with purpose hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person one family and one community at a time.

Position Summary

The Front End Operations Supervisor is responsible for leading a team of approximately 20 employees and overseeing the day-to-day operations of mail intake document processing and workflow management. This role provides direct supervision coaching and performance support through regular one-on-one meetings team communications and operational oversight to ensure service levels and business objectives are met.

Key responsibilities include managing the daily workload associated with in-house printing returned mail processing document scanning check handling and mail indexing activities. The Supervisor is responsible for monitoring work queues balancing resources addressing operational issues and ensuring timely and accurate processing of all incoming and outgoing work.

This person serves as a primary liaison with the mailroom vendor coordinating the receipt processing and distribution of incoming mail. The Supervisor partners with internal and external stakeholders to identify process improvement opportunities resolve service issues and ensure operational efficiency across all front-end mail operations.

Additionally this role supports departmental initiatives and special projects assists with process documentation and workflow enhancements and contributes to the implementation of operational improvements designed to increase productivity quality and customer service.

Key Responsibilities

• Provide direct leadership and supervision for approximately 20 team members.
• Conduct monthly one-on-one meetings coaching sessions and performance discussions.
• Manage daily workloads and staffing for printing returned mail scanning check processing and indexing functions.
• Monitor operational performance productivity quality and service-level expectations.
• Serve as the primary point of contact for the mailroom vendor to ensure timely and accurate processing of incoming mail.
• Coordinate workload prioritization and resource allocation to meet business demands.
• Identify recommend and implement process improvements to enhance operational efficiency.
• Support audits reporting compliance requirements and departmental projects.
• Collaborate with cross-functional teams to resolve operational issues and support organizational objectives.
• Perform other duties as assigned.

Required Qualifications

• 3 years of experience in leadership supervisory or team leadership in an operations mailroom document management or production environment.
• 3 years of experience managing employee performance coaching and development including conducting regular one-on-one meetings and performance discussions as well as working with external vendors and managing service-related relationships.
• Demonstrated proficiency with Microsoft Office applications including Excel Word Outlook and Teams.
• Willingness to travel up to 10% of the time to East Lansing MI or Plymouth MN.

Preferred Qualifications

• Resides in East Lansing MI or Plymouth MN.
• Experience in healthcare operations claims administration document management mail processing or imaging environments.
• Experience with mailroom operations returned mail processing scanning indexing print services or document workflow systems.
• Knowledge of Kofax imaging systems document management systems or related workflow technologies.
• Experience supporting audits compliance requirements and operational reporting.
• Lean Six Sigma or process improvement experience.
• Strong organizational and time management skills with the ability to prioritize multiple workloads and competing deadlines.
• Excellent verbal and written communication skills with the ability to effectively communicate with employees vendors and business partners.
• Ability to analyze workflow issues identify process improvement opportunities and implement operational solutions.
• Ability to maintain a high level of accuracy confidentiality and attention to detail.
• Strong problem-solving and decision-making skills.
• Demonstrated ability to work collaboratively across departments and support cross-functional initiatives managing various priorities in a fast-paced operational environment.
• Bachelors degree in Business Healthcare Administration Operations Management or a related field.

Education

• High school diploma or GED.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.