Front DeskReceptionist Brookhaven
Atlanta, GA - USA
Job Summary
- Generate new business via in-person and email interactions; Connect with existing and potential members to identify sales opportunities that align with their needs
- Promote specials such as member promotions class pack deals and the referral program
- Successfully attain personal sales revenue targets
- Reconcile and report all incoming and outgoing transitions
- Promote and sell merchandise
- Provide the highest level of customer service possible when communicating and interacting with guests
- Ensure proper check-in procedures are followed; Greet all incoming members and guests thank guests for coming as they exit
- Tour potential members through the studio and introduce guests to the facility equipment services and amenities
- Monitor incoming emails / chats and provide timely and accurate responses to inquiries
- Handle member service issues such as: change of address electronic funds setup or change and questions regarding billing and payments
- Follow up with members that have enrolled to ensure we are exceeding expectations
- Keep a clean and orderly studio by maintaining common areas bathrooms changing rooms towels/laundry and trash
- Perform hourly bathroom and studio checks; Perform daily deep cleans of studio
- Keep the front desk area and entryway clutter-free orderly and clean
- Update Supply Request Log and Maintenance Log (depending on the issue)
- 1-2 years of customer service or sales experience preferred; Fitness or retail a plus
- 1-2 years of MindBody software experience preferred
- Competitive drive to succeed in commission sales and performance-based culture
- Excellent customer service skills and ability to keep calm under pressure
- Knowledge of sales practices and techniques
- Basic computer skills
- Strong communication skills in both oral and written
- Friendly warm compassionate and welcoming personality; Easy to talk to and comfortable around new people
- Independent self-starter with the ability to initiate tasks and perform duties without direction/micromanagement
- Reliable and hardworking with an excellent ability to multitask
- Team player with a positive can-do attitude
- Strong organization skills and detail-oriented
- Comfortable operating in a fast paced dynamic work environment
- High School Diploma or GED required
- In this role you will occasionally sit stand walk kneel and reach with hands and arms
- Ability to lift and move up to 25 lbs
- While performing the duties of this job you will be regularly exposed to moving mechanical parts
- The noise level in the studio environment is loud
- Must be comfortable interacting with people and making them feel welcome
- Flexible working schedule
- Free drop-in classes discounted membership and other class / retail perks
- Opportunities for growth as part of the Atlanta BODYROK team
BODYROK offers high-intensity low-impact workouts that tone sculpt and redefine your body and mind in just 45 minutes! We are a rapidly growing company looking for fitness enthusiasts who are: organized problem-solvers demonstrate excellent interpersonal skills and have a passion & excitement for our brand. We are seeking enthusiastic service-oriented hardworking individuals to work in our fast-paced studios. Lets ROK!
Required Experience:
Junior IC
About Company
View Open Positions BODYROK offers high-intensity, low-impact workouts that tone, sculpt and redefine your body and mind in just 45 minutes! We are a rapidly growing company looking for fitness enthusiasts who are: organized, problem-solvers, demonstrate excellent interpersonal skills ... View more