Front Desk Supervisor Hotel Supervisory Experience Required

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18000 associates across the United States Caribbean and Europe. Our platform includes Benchmark Resorts & Hotels a collection of distinctive independent properties; Axiom Hospitality our European hotel management company; and PYRAMIDWORKS which provides integrated workplace and facilities services. With corporate offices in Boston The Woodlands Texas and London Pyramid combines global scale with a hands-on approach focused on exceptional service operational excellence and long-term partnerships.

At Pyramid our people are at the heart of everything we do. We are committed to creating an environment where associates are respected supported and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders take on meaningful stretch assignments and gain exposure to a diverse portfolio of properties brands and markets. Whether you are beginning your hospitality career or bringing years of experience youll find opportunities to learn develop and make an impact.

Our commitment to associates guests owners and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today The Boston Globe and The Houston Chronicle to earning top travel accolades from Travel Leisure Condé Nast Traveler Forbes Travel Guide and U.S. News & World Report these recognitions reflect the culture service excellence and commitment to people that define the Pyramid experience.

About our property:

Embark on a career at the Hilton University of Florida Conference Center a distinctive property managed by Pyramid Global where hospitality meets academic excellence. With 248 well-appointed guest rooms 10 versatile meeting spaces and 30811 sq ft of meeting space our hotel provides a unique workplace nestled within the vibrant atmosphere of the University of Florida. Join our team and experience a work environment that reflects the energetic spirit of the university community. At Pyramid Global we offer comprehensive benefits including a 401k with a company match and recognition programs tailored to acknowledge your dedication. If youre seeking a career that blends hospitality with the dynamic atmosphere of a prestigious institution consider joining us at the Hilton University of Florida Conference Center. Your journey towards a fulfilling career in this unique setting begins here.

What you will have an opportunity to do:

The Front Desk Supervisor ensures the accuracy efficiency and quality of all Front Office operations. This role supports guest satisfaction at the highest level while assisting with staff leadership communication and coordination across departments.

• Oversee guestroom allocations and ensure reservations are accurately recorded to maximize occupancy and revenue.

• Assist the Front Office Manager with hiring training and scheduling Front Office personnel.

• Supervise team performance attendance professionalism and overall conduct.

• Ensure check-in and check-out procedures are consistently followed.

• Maintain strong communication between Front Office and all hotel departments especially regarding guest arrivals and departures.

• Collaborate with the Sales Department to fulfill client room needs and conduct site tours as necessary.

• Serve as group liaison for the Front Office overseeing room blocks arrivals billing departures and pre-conference meetings.

• Follow up on VIP room blocks and inspect assigned rooms prior to arrival.

• Monitor and adjust room blocks as needed for special requests and suites.

• Review daily departure reports and update records accordingly.

• Perform daily/weekly key inventory and coordinate results with Engineering and Security.

• Review Housekeeping Reports to resolve discrepancies before the end of shift.

• Verify room revenue accuracy before daily close and complete nightly bucket checks.

• Deliver friendly attentive and efficient guest service at all times.

What are we looking for

• Must be available to work a flexible schedule including nights weekends and holidays

• High school diploma or equivalent required

• Previous hotel or resort experience preferred

• Genuine desire to make a positive impact on guests and team members

• Outgoing engaging and professional demeanor

• Strong computer proficiency

• Excellent verbal and written communication skills

• Ability to thrive in a fast-paced environment

• Ability to stand for the duration of the shift

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.