Front Desk Supervisor

• $44000 - $48000 annual Non-Exempt (Eligible for overtime)
• 40 hours per week
• This position will work onsite in Bismarck ND

The Front Desk Supervisor oversees daily front desk operations creates a positive and welcoming environment and ensures an efficient registration process by effectively leading and supporting the front desk team.

• Supervise and support front desk staff during daily operations
• Oversee patient registration processes
• Create and manage staff schedules to ensure adequate coverage
• Train onboard and mentor new employees
• Monitor performance and provide coaching feedback and evaluations

25%

• Identify workflow issues and implement improvements
• Collaborate with other departments to ensure smooth operations
• Develop and update front desk policies and procedures
• Ensure accuracy and efficiency in data entry and documentation
• Monitor appointment scheduling phone calls and front desk workflows
• Maintain compliance with organizational procedures and policies Assist with insurance verification and payment processing

25%

• Ensure a welcoming professional and courteous environment
• Handle escalated customer/patient concerns and resolve complaints promptly
• Maintain high standards of customer service across the team Ensure confidentiality and proper handling of sensitive information

• Ability to demonstrate telephone proficiency/etiquette
• Ability to maintain strict confidentiality in regard to all information acquired in course of performing the job.
• Excellent interpersonal skills and be able to work closely with faculty and resident physicians.
• Ability to work with patients and the public in a professional confidential and calm fashion.
• Ability to respond and perform effectively in emergency and stressful situations.
• Excellent verbal and written communication skills

• High school diploma or GED
• 2 years of leadership or supervisory experience
• Experience training staff managing schedules or overseeing daily operations
• Successful completion of Criminal History Background Check

In compliance with federal law all persons hired will be required to verify identityand eligibility to work in the US and to complete the required employment eligibility verification form upon hire.This position does not support visa sponsorship for continued employment.

• Experience with scheduling systems phone systems or EMR/EHR systems
• Experience with data entry insurance verification and payments