Front Desk Receptionist
Job Location:
Bentonville, AR - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
HealthFitness a Trustmark company is a proven leader in providing fitness solutions that engage and connect people both on-site and online to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individuals journey by creating communities of health within the organizations we serve so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support training and development and flexible employment opportunities.
About the role
Are you passionate about delivering exceptional customer service and creating a welcoming first impression Were hiring a full-time (40 hours per week) Front Desk Receptionist to be the friendly face of the Walton Family Whole Health & Fitness center run by this role youll support the Front Desk Director and Manager while helping create a positive seamless experience for members guests and stakeholders every day.
Schedule: Monday - Friday 1:30pm-10:15pm. no weekends!
Key Accountabilities:
- Greet engage with and be attentive to members and guests practicing a positive hospitality focused mindset.
- Be knowledgeable and able to provide accurate program services and membership information as well as answer questions regarding all offerings.
- Support marketing/promotional campaigns to drive awareness and interest among the Walmart/Sams Club associate community.
- Assist with all front desk administrative duties membership enrollment processes check-in/check-out procedures and tracking or record keeping.
- Demonstrate proficiency in navigating a member management system (ClubAutomation) including identifying and troubleshooting account errors.
- Efficiently respond to client and participant requests comments or concerns in a friendly and helpful manner and bring issues to timely and appropriate resolution.
- Maintain an up-to-date specific knowledge on participant and facility policies as appropriate including Emergency Action Responses. Be able to recognize and respond to Educate participants on policies and procedures.
- Maintain effective relationships with department teams and participate in internal programs and special events including regular staff meetings and trainings.
- Opening and/or closing duties.
- Other duties as needed/assigned.
Minimum Requirements:
- 18 years of age or have earned a High School Diploma or GED.
- 1 year of verifiable experience in a Customer Service or Hospitality role.
- CPR First Aid and AED certification through the Red Cross the American Heart Association or American Safety & Health Institute required within 30 days of hire.
- Must be able to stand up to 80% of the time during a shift.
- Computer proficiency in MS Office including Word Excel and Outlook; and working knowledge of the member management system databases and tools.
Brand: HealthFitness
Come join HealthFitness! Join a team that will not only utilize your current skills but will enhance them as well. We offer a comprehensive benefit package that includes Medical/Dental/Vision plans including HSA PPO and FSA options retirement/401(k) with employer matching program fitness and wellness programs incentivized with medical plan discounts certification reimbursement program tuition reimbursement paid new parent leave paid Holidays and PTO (starting at 3 weeks for full-time associates) volunteer paid time off and much more.
HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer including disability and protected veteran status.
Required Experience:
Junior IC
