Front Desk (Part-Time)

Hilton Grand Vacations at Los Abrigados Resort and Spa in Sedona is hiring a Part-Time Front Desk Clerk to join the team. Los Abrigados Resort & Spa is an intimate resort located in the heart of Sedona nestled among some of the areas most beautiful surroundings. We welcome a diverse range of travelers from around the world while fostering a people-first culture rooted in inspired hospitality and growth opportunities for our team members. We believe in taking care of one another in all that we do and are excited for the future as we continue to welcome new team members.

Hilton Grand Vacations is committed to putting people first. Thats why our benefits plan starts when you do. But thats just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team.

Extraordinary People Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options including medical dental and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

What will I be doing

In this position you will ensure every interaction with an owner or guest is a positive and memorable experience from the time they arrive on the property until they depart. Responsibilities include:

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required.
• Generates invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
• Provides information on area attractions and resort amenities.
• Other tasks may be asked by management as needed.

What are we looking for

To fulfill this role optimally you must possess the following minimum qualifications and experience:

• High School Graduate or Equivalent
• Proficient English language interpersonal skills to communicate both verbally and in writing with guests owners and co-workers and fully comprehend job assignments.
• Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
• Ability to multi-task responsibilities and prioritize duties to organizational demands
• Prior credit/debit card transaction processing and data entry experience required.
• Previous customer service experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What will I be doing

In this position you will ensure every interaction with an owner or guest is a positive and memorable experience from the time they arrive on the property until they depart. Responsibilities include:

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required.
• Generates invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
• Provides information on area attractions and resort amenities.
• Other tasks may be asked by management as needed.

What are we looking for

To fulfill this role optimally you must possess the following minimum qualifications and experience:

• High School Graduate or Equivalent
• Proficient English language interpersonal skills to communicate both verbally and in writing with guests owners and co-workers and fully comprehend job assignments.
• Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
• Ability to multi-task responsibilities and prioritize duties to organizational demands
• Prior credit/debit card transaction processing and data entry experience required.
• Previous customer service experience