Front Desk

Job Title: Front Desk
Department: Operations
Reports to: Office Manager
FLSA Status: Non-Exempt
Compensation Information:$21-$24.00 per hour

Company Overview

ProSmile is the fastest growing dental organization on the East Coast and Midwest. Our premier DSO is led by world class dentists who understand what highly skilled dentists and dental professionals need to grow a practice while focusing on delivering the best-in-class clinical care to their patients. We offer up-to-date equipment and technology experienced and friendly staff and dentists who truly care about their patients as well as competitive pay and where applicable a benefits package that includes medical dental vision 401(k) training and career growth opportunities.

Position Summary
***Schedule is Monday through Friday up to 34 hours weekly***

ProSmile is in search of an energetic motivated and organized Dental Receptionist with a positive attitude who is looking for growth and development in their field and the opportunity to ascend in a growing organization that puts the care of its patients and the satisfaction of its employees first. If building your career as a Dental Receptionist interests you and you want to work in an enjoyable and fun environment that promotes learning and teamwork look no further.

Duties and Responsibilities

• Internalize the role of patient concierge build trust by demonstrating the attitude of care and service
• Make welcome calls to all new patients answer initial questions set and manage expectations for the first visit
• Proactively receive patients on their first visit assist with new patient paperwork and welcome packets and ensure smooth patient flow throughout the visit
• Present and explain all treatment plans involving out of pocket costs to patients
• Continuously assist patients in offering (payment plans including) Care Credit payment options. Ensure effective communication when explaining financial options. Take ownership for all treatment payment and appointment related needs and inquiries from patients in person and over the phone
• Check patients in and out schedule and confirm patient appointments and handle patient paperwork including patient charts referrals appointment cards and welcome packets etc.
• Maintain control of all patient payments and insurance statements; reinforce the office financial policy and ensure payments are current.
• Preparing financial treatment plans and presenting to patient. Coordinate financial arrangements with the patients offering payment options
• Assist in identifying alerting front desk and collecting previous balances and current copays
• Performs miscellaneous job-related as assigned

• Excellent written and oral communication skills
• Computer competent and ability to work a multi-line phone system

• Professional and compassionate demeanor
• Enthusiastic and outgoing personality
• Willingness to go above and beyond to ensure patient satisfaction

Benefits Summary

At ProSmile we are committed to supporting the health and well-being of our employees and their families. We offer the following benefits for Full Time Benefits Eligible Positions (35 hours per week) and Part Time Benefits Eligible Positions (30-35 hours per week):

• Medical Insurance: Choice of five comprehensive Aetna medical plans including options with low copays deductible-sharing and national provider networks.
• Dental Insurance: MetLife plans offering preventative basic major and orthodontic coverage options.
• Vision Insurance: Davis and UHC vision plans with annual exams eyewear allowances and contact lens benefits.
• Flexible Spending & Health Savings Accounts: Pre-tax savings accounts for medical dependent care and healthcare expenses.
• Life & Disability Insurance: Employer-paid basic life and AD&D insurance with voluntary life short-term and long-term disability plans.
• Additional Perks:
  • Employee Assistance Program (EAP)
  • Identity Theft & Fraud Protection
  • Legal Support Services
  • Discount Programs (including pet insurance travel theme parks electronics etc.)
  • Wellness Programs
  • Financial Wellness and Planning Tools

Physical/Mental Demands and Work Environment
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to stand walk and use hands and arms to operate general office equipment (PC telephone file cabinets copier fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.

Equal Employment
Our culture encourages individual development embraces an inclusive environment rewards innovative excellence and leads in provider and patient satisfaction. Prosmile values diversity inclusion and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged.
ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector including people of color and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.

Company Safety
We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks gloves gowns and more as needed and in accordance with CDC standards.