Front Desk Manager
Job Location:
Hoffman Estates, IL - USA
Yearly Salary:
Posted on:
Vacancies:
Job Summary
Front Desk Manager
Company: The Ghoman Group
Job Title: Front Desk Manager
Employment Type: Full-Time Permanent
Work Arrangement: On-Site
Location: Marriott Chicago Northwest
Address: 4800 Hoffman Blvd Hoffman Estates IL 60192
Salary: $45000 $75000 per year
About the Role
The Ghoman Group is seeking an experienced and customer-focused Front Desk Manager to lead the Front Office team at Marriott Chicago Northwest. The Front Desk Manager is responsible for overseeing the daily operations of the front desk ensuring exceptional guest service managing front office staff and maintaining efficient hotel operations.
The ideal candidate is a strong leader with excellent communication skills a passion for hospitality and the ability to create memorable guest experiences while maintaining Marriott service standards.
Key Responsibilities
Oversee the daily operations of the Front Desk and Front Office Department.
Supervise train coach and evaluate Front Desk Agents and Guest Service Associates.
Ensure efficient guest check-in and check-out procedures.
Handle guest concerns complaints and special requests professionally and promptly.
Maintain high levels of guest satisfaction and service quality.
Create staff schedules and ensure adequate coverage for all shifts.
Monitor employee performance and provide ongoing coaching and development.
Ensure compliance with hotel policies procedures and brand standards.
Coordinate with Housekeeping Engineering Food & Beverage and Sales departments to ensure seamless guest experiences.
Monitor room availability room assignments and occupancy levels.
Assist with revenue optimization by maximizing room inventory and upselling opportunities.
Review daily reports cash reconciliation credit card transactions and billing accuracy.
Maintain accurate guest records and front office documentation.
Ensure compliance with safety security and emergency procedures.
Support management with operational goals and special projects.
Required Qualifications
High school diploma or equivalent required; Associates or Bachelors degree in Hospitality Management or a related field is preferred.
Minimum 2 years of Front Desk supervisory or Front Desk Manager experience in a hotel environment.
Strong knowledge of hotel front office operations and guest service procedures.
Previous experience with Marriott or other major hotel brands is preferred.
Experience using hotel Property Management Systems (PMS) such as Opera Cloud Opera PMS or similar.
Strong leadership and team management skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced hospitality environment.
Preferred Qualifications
Marriott brand experience preferred.
Experience with revenue management and room inventory control.
Knowledge of guest loyalty programs.
CPR/First Aid certification is a plus.
Skills
Leadership and Team Management
Guest Relations
Conflict Resolution
Customer Service Excellence
Front Office Operations
Hotel Property Management Systems (PMS)
Cash Handling and Night Audit Support
Scheduling and Staff Development
Problem Solving
Microsoft Office Suite
Work Schedule
Full-Time
On-Site Position
Flexible schedule including mornings evenings weekends and holidays as required by hotel operations.
Compensation & Benefits
Competitive annual salary: $45000 $75000
Performance-based bonus opportunities
Health Dental and Vision Insurance
Paid Time Off (PTO)
Paid Holidays
401(k) Retirement Plan
Professional Development and Training
Career Advancement Opportunities within The Ghoman Group
Application Requirements
Interested candidates should submit:
Updated Resume
Professional References
Cover Letter (Optional)
Screening Questions
Do you have at least 2 years of Front Desk supervisory or Front Desk Manager experience in a hotel
Have you previously worked with Marriott or another major hotel brand
Which hotel Property Management Systems (PMS) have you used (e.g. Opera PMS Opera Cloud)
Do you have experience managing and scheduling front office staff
Are you authorized to work in the United States
Are you able to work on-site at Marriott Chicago Northwest 4800 Hoffman Blvd Hoffman Estates IL 60192
What are your salary expectations
Only qualified candidates with hotel front office leadership experience will be considered.
Required Experience:
Manager
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