Front Desk Manager 45,000 Salaried

Key Responsibilities:

• Assist leading the Front Office team including all front desk agents and bell service staff
• Help manage scheduling training and development of all staff members in the department
• Meet with front office leadership on a scheduled basis to discuss current trends opportunities for improvement and upcoming changes
• Respond to guest reviews using the information to pinpoint consistent issues and improve overall operations
• Act as Manager on Duty to take point on all guest concerns issues and opportunities while on shift.
• Attend weekly Resume Meeting to prepare for incoming groups ensuring all contracted client needs are executed and shared with the front office staff.
• Work with accounting team to check Guest Ledger on a daily basis ensuring all possible accounts receivables are collected from previous guests.

Qualifications:

• High school diploma or equivalent
• Bachelors or Associates degree in Hospitality or relevant field or 3 years experience in hotel operations
• Minimum 1 year of experience in guest services or front desk operations preferably in a leadership role
• Valid drivers license
• Strong leadership communication and conflict-resolution skills.
• Proficiency in hotel management software (PMS) and Microsoft Office Suite. Experience with Opera Cloud Amadeus Service Optimization and Medallia a plus
• Ability to multitask and remain calm under pressure.
• Ability to lift push pull a minimum of 25 pounds
• Ability to stand and/or walk for an extended period of time
• Flexible schedule including nights weekends and holidays.