Front Desk Clerk

Guest Service AgentSeeking fun energetic service-oriented Guest Service Representatives to staff our hotel front ideal candidate for this position is detail-oriented and takes pride in providing a memorable experience for every Guest Service Representative position offers an opportunity to work alongside a group of professional hard-working energetic people who are all empowered to do whatever it takes to deliver an exceptional guest experience. If you enjoy being recognized for a job well done and want to work with a great team apply today!Operate the functional areas of guest registration and guest service to ensure guest satisfaction and maximum hotel balances all hotel income and expenses for 24 hour hotel operating period.***Sign on bonus after 30 and 90 days***Benefits include:-Dayforce Wallet No need to wait 2 weeks foryour pay. On demand access to your earned pay!-Competitive wages-Associate discount rates with hotels around theworld-Essential FunctionsArrives at work in a timely fashion and in accordance with the posted by established uniform efficient and effective and understands English to comply with function as a member of the overall hotel team to ensure that each guest has an experience that exceeds their a can do and guest first attitude at all any maintenance repairs to maintenance staff; records repair information in maintenance log and follows up to ensure the work has been confirm process and conduct all guest check-ins/check-outs reservations requests changes and and provide room guest requests complaints regarding service or equipment; relay as appropriate compensation if guests with area recommendations and directions as well as property amenities services hours of complaints to the satisfaction of the requests are made in a timely on PMS as it pertains to functions of the front personal contact with customers (both internal and external) including daily interactions with and presents packages according to guest reservations notifies Front Desk Supervisor when inventory is with housekeeping supervisor daily to ensure guests special requests are wake up calls to guest information on guest proper credit card completed folios via paper or and review daily reports/logs; addresses any unresolved issues from previous shifts/daysWorks to meet or exceed benchmarked scores as it pertains to the front stocks market items and notifies Front Desk Supervisor when inventory is adherence to procedures for hotel accounting credit control handling of financial transactions security of monies guest security and emergency procedures as banks at beginning and end of shift; records control of lost and found as all room revenue and room all room and tax designated cashier closing a shift report to the next shift other duties perform the job successfully an individual should demonstrate the following competencies:Problem Solving Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topicsCustomer Service Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistanceInterpersonal Maintains confidentialityOral Communication Responds well to questionsTeam Work Contributes to building a positive team spiritWritten Communication Writes clearly and informatively; Able to read and interpret written informationDiversity Shows respect and sensitivity for cultural differences; Promotes a harassment-free environmentOrganizational Support Follows policies and procedures for including but not limited to dress code policies cell phone and social mediaAdaptability Adapts to change in the work environment; Manages competing demands; Able to deal with frequent changes delays or unexpected eventsAttendance/Punctuality Is consistently at work and on timeDependability Respond to management direction; Completes tasks on time or notifies appropriate person with an alternate planInitiative Asks for and offers help when neededPlanning/Organizing Prioritizes and plans work activities; Uses time efficientlyProfessionalism Treats others with respect and consideration regardless of their status or positionQuality Demonstrates accuracy and thoroughness; Applies to feedback to improve performance; Monitors own work to ensure qualityQuantity Meets productivity standards; Completes work in a timely mannerSafety and Security Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly