Front Desk Clerk- Hilton Ocala

Front Desk Agent (Guest Service Agent)Hilton Ocala Meyer Jabara HotelsAbout UsMeyer Jabara Hotels has distinguished itself as an employer of choice attracting innovative and talented hospitality professionals who deliver exceptional results. Our associates are empowered to reach their fullest potential while creating a differentiated guest experience and driving strong hotel you have the J QualityLearn more: Ocala is one of four Meyer Jabara properties in Florida. Our beautiful 196-room hotel features six spacious event rooms and a tented outdoor event space making us a premier destination for weddings meetings and special are currently seeking a Front Desk Agentto join our SummaryThe Front Desk Agent is responsible for creating a positive first and last impression for every guest by providing exceptional customer service during the check-in and check-out process. This role supports hotel operations by handling reservations guest inquiries phone calls payment processing and ensuring a seamless guest experience throughout their ResponsibilitiesRegister guests in and out of the hotel in a prompt courteous and professional incoming phone calls using established hotel greeting modify and manage guest guest payments according to company policies and cash drawers and complete shift audits guestrooms and hotel amenities to maximize revenue with group arrivals and promptly to guest service requests and guest concerns and complaints professionally escalating when accurate front desk logs guest records and operational room availability guest messages and reservation status through hotel and enroll eligible guests in the Hilton Honors loyalty guest feedback and communicate service recovery opportunities to supervisors of incidents affecting guest satisfaction or hotel school diploma or equivalent hotel front desk experience service experience strongly in English both verbal and language skills are a with Hilton or other branded hotel systems is communication problem-solving and interpersonal computer proficiency and ability to learn hotel operating to multitask and remain organized in a fast-paced hospitality Environment & Physical RequirementsWork is primarily performed in the hotel lobby and front office standing and walking throughout the bending reaching twisting and handling office to lift and carry items up to 50 pounds as use of computers telephones printers copiers key machines and other front desk to work flexible schedules including weekends holidays and Join Meyer Jabara HotelsGrowth opportunities within a respected hospitality companySupportive and team-oriented work environmentCommitment to associate development and successHilton travel benefits and hotel discountsOpportunity to be part of a high-performing Hilton-branded propertyPre-Employment ScreeningEmployment is contingent upon the successful completion of a background check and any applicable pre-employment screenings in accordance with company policies and all applicable Jabara Hotels is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.