Front Desk Clerk (Full And Part Time)
Job Location:
Milwaukee, WI - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- We are hiring immediately for full and part time FRONT DESK CLERKpositions.
- Address: Ascension Columbia St. Marys - 2301 North Lake Drive Milwaukee WI 53211. Note: online applications accepted only.
- Schedule: Full and part time schedule; Monday through Friday 4:30 AM to 1:00 PM or 12:00 PM to 8:00 PM. More details upon interview.
- Requirement: Prior front desk experience preferred but not required.
- Pay Range: $16.00 per hour to$18.25 per hour.
If serving others is in your blood and you thrive on helping people heal TouchPoint is the place for you! As part of Compass Healthcare we care deeply for people build belonging and serve with detail quality and excellence to set the stage for healing.
Were TouchPoint Support Services and our mission is to serve up hospitality for patients families and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support our work creates moments that matter. This takes a big heart a commitment to do the right thing and the belief that together we can achieve more than we ever could alone. We empower and uplift each other grow in our careers and have fun while supporting the mission to improve the health of the poor and vulnerable.
We asked some of our associates why they love working for Touchpoint. Clickhereto see what they said!
Summary: Checks guests in and out of the hotel. Resolves challenges throughout guests stays. Promotes hotel services and amenities to guests and upsells products.
Essential Duties and Responsibilities:
- Welcomes and acknowledges each guest with a smile eye contact and friendly greeting using the guests name when possible.
- Anticipates guests service needs by asking questions listening to guest preferences and taking action when possible.
- Speaks to guests and coworkers using clear appropriate and professional language.
- Answers telephones using appropriate etiquette transfers calls to the right person or department; takes and relays messages.
- Processes all guest check-ins by confirming reservations assigning rooms and activating room keys.
- Processes all payment types including room charges and cash check debit and credit transactions.
- Processes all check-outs; resolves issues related to late disputed charges.
- Answers records and processes guest calls messages requests questions and concerns.
- Follows up with guests to ensure issues have been met to their satisfaction.
- Coordinates with Housekeeping to track readiness of rooms and report guest concerns.
- Communicates parking procedures to guests dispatch bell staff and valet staff as necessary.
- Provides guests directions and information regarding the property and local points of interest.
- Runs daily reports identify any special requests and check reports for accuracy.
- Assigns rooms according to guest request and preferences whenever possible.
- Completes designated cashier and closing reports in the computer system.
- Balances and drops receipts according to accounting specifications.
- Practices safety standards at all times.
- Complies with record retention Standard Operating Procedures and daily responsibilities.
- Performs other duties as assigned.
Associates at Touchpoint are offered many fantastic benefits.
Both full-time and part-time positions offer the followingbenefits to associates:
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits including Critical Illness Insurance Accident Insurance Hospital Indemnity Insurance Legal Services and Choice Auto and Home Program
In addition full-time positions also offer the following benefits to associates:
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal state and local laws. For positions in Washington State Maryland or to be performed Remotelyclick here orcopy/paste the link below for paid time off benefits information.
Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass we are committed to treating all Applicants and Associates fairly based on their abilities achievements and experience without regard to race national origin sex age disability veteran status sexual orientation gender identity or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable : this job post is not necessarily an exhaustive list of all essential responsibilities skills tasks or requirements associated with this position. While this is intended to be an accurate reflection of the position posted the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Certain positions may require Florida Level 2 background screening. Details: are accepted on an ongoing basis.
Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled they may still be considered for future opportunities and are always welcome to reapply.
Touchpoint maintains a drug-free workplace.
Required Experience:
IC
About Company
As the leading foodservice and support services company, Compass Group North America is a family of companies building experiences for all of our customers.
