Front Desk Clerk

Theres nothing more rewarding than creating lifelong memories for yourself and for others. And thats what youll do with us. Through our inclusive culture of belonging we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do.

As an award-winning workplace we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And were dedicated to recognizing rewarding and supporting every achievement however big or small. Its all part of making incredible memories together. Find your path in a career that really matters where youll truly belong. Join our growing innovation-driven team today.

Heres why you will love It here:

• Day 1 Benefit Eligibility: Excellent health care options including medical dental and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Schedule Details: Full Time; including weekends and holidays.

What will I be doing

As a Front Desk Clerk at Falls Village you will be:

• Greeting guests and owners on arrival.
• Checking in/out guests.
• Generating folios and collecting payments.
• Receiving housekeeping and maintenance requests or work orders and contacting appropriate departmental personnel.
• Preparing and consistently restocking the front desk with supplies including preparing arrival packets and area information.
• Answering phones and directing calls.
• Performing other duties as assigned by your leader.

What are we looking for

• Proficient English language skills.
• Knowledge of Microsoft Office 365
• Ability to multi-task responsibilities and prioritize duties to meet organizational goals.
• 6 months of Customer Service Experience.
• Open and flexible availability including weekends and holidays.

Preferred but not required

• Experience as a Front Desk/Guest Services Agent.
• Experience handling credit card transactions.
• Background in Resort Hospitality or related industries.

Extraordinary People

Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. Thats why our benefits plan starts when you do. But thats just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What will I be doing

As a Front Desk Clerk at Falls Village you will be:

• Greeting guests and owners on arrival.
• Checking in/out guests.
• Generating folios and collecting payments.
• Receiving housekeeping and maintenance requests or work orders and contacting appropriate departmental personnel.
• Preparing and consistently restocking the front desk with supplies including preparing arrival packets and area information.
• Answering phones and directing calls.
• Performing other duties as assigned by your leader.

What are we looking for

• Proficient English language skills.
• Knowledge of Microsoft Office 365
• Ability to multi-task responsibilities and prioritize duties to meet organizational goals.
• 6 months of Customer Service Experience.
• Open and flexible availability including weekends and holidays.

Preferred but not required

• Experience as a Front Desk/Guest Services Agent.
• Experience handling credit card transactions.
• Background in Resort Hospitality or related industries.