Front Desk Clerk

AAWDC

Job Location:

Baltimore, MD - USA

Hourly Salary: USD 15 - 16

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Department:

Hospitality

Job Summary

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality Integrity Community Profitability and Fun. Its important to us to provide a great work environment for our associates. We are associate-focused meaning that as we make decisions we think about how these decisions will impact our associates. We realize the importance of work-life balance we understand that transparency is key giving back in the communities in which we live means a great deal to us and lastlylets make sure we have FUN! We encourage diversity and belonging and appreciate that we all are different and our differences are what make us great! Concord Hospitality has also earned the recognition of being a GREAT PLACE TO WORK for Millennials and Great Places to Work for Women!

Key Responsibilities

Are you ready to begin your journey with Concord; a company who believes in and who supports career advancement opportunities for its associates If so we may have the perfect position for you!

Skills Knowledge and Expertise

As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:

Assisting guests efficiently courteously and professionally at all times
Maintain a high level of service and hospitality.
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
Post guest charges collect payments and follow all cash handling procedures as required by Concord.
Handle guest mail and messages with respect to privacy and professionalism
Be knowledgeable of the hotel brand and various programs (travel programs special offers)
Be a great communicator to various departments and management on guest comments and concerns.
Respond quickly to incoming calls lobby visitors and team members needing front desk assistance.
Have full knowledge of hotel safety and emergency procedures.

Benefits

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package which includes medical/dental/vision plans life insurance ST/LT disability options tuition assistance 401K discounted room rates at Concord managed hotels plus training & development and career advancement opportunities.

Required Experience:

Key Responsibilities

Are you ready to begin your journey with Concord; a company who believes in and who supports career advancement opportunities for its associates If so we may have the perfect position for you!

Skills Knowledge and Expertise

As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:

Assisting guests efficiently courteously and professionally at all times
Maintain a high level of service and hospitality.
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
Post guest charges collect payments and follow all cash handling procedures as required by Concord.
Handle guest mail and messages with respect to privacy and professionalism
Be knowledgeable of the hotel brand and various programs (travel programs special offers)
Be a great communicator to various departments and management on guest comments and concerns.
Respond quickly to incoming calls lobby visitors and team members needing front desk assistance.
Have full knowledge of hotel safety and emergency procedures.