Front Desk Associate Hampton Inn & Suites Wilmington Christiana

At the Hampton Inn & Suites Wilmington Christiana were looking for a friendly dependable and guest-focused Front Desk Associate who enjoys meeting new people and helping create a great experience from the moment our guests walk through the door.

As a Front Desk Associate youll be one of the first faces our guests see and a go-to person throughout their stay. Youll welcome and check in guests manage reservations and payments answer questions help solve problems and work closely with other hotel departments to make sure our guests feel taken care of.

Were looking for someone who is positive approachable organized and comfortable thinking on their feet. Hotel experience is always a plus but what matters most is a genuine desire to help people a willingness to learn and the ability to stay calm and friendly even when things get busy.

What Youll Do

• Welcome guests and provide a friendly and efficient check-in and check-out experience
• Manage reservations modifications cancellations and guest information
• Process payments and handle cash and credit card transactions accurately
• Answer questions about the hotel amenities policies and local area
• Respond to guest requests and help resolve concerns professionally and promptly
• Communicate with Housekeeping Maintenance and other departments to help keep hotel operations running smoothly
• Assist guests with luggage transportation packages messages and other needs
• Help manage room availability and communicate room status with Housekeeping
• Prepare and assist with daily occupancy and revenue reports
• Balance and reconcile your cash drawer according to hotel procedures
• Promote hotel amenities services and available upgrades
• Follow hotel safety and security procedures
• Jump in and help the team wherever needed to create a seamless guest experience

Were looking for someone who brings great energy good judgment and a hospitality mindset to every shift.

Our ideal candidate is someone who:

• Genuinely enjoys working with and helping people
• Is friendly professional and approachable
• Is dependable and punctual
• Communicates well with guests and coworkers
• Can multitask and stay organized in a fast-paced environment
• Handles challenges and guest concerns with patience and composure
• Is comfortable using computers and learning hotel systems
• Works well independently and as part of a team
• Is flexible to work a variety of shifts including weekends and holidays based on hotel needs
• Has previous hotel front desk or customer service experience preferred but not required for the right candidate

This position requires the ability to stand for extended periods move throughout the front desk and lobby areas use computers and other office equipment throughout the shift and occasionally lift or carry items up to 30 pounds.

Why Join Us

Youll be joining more than just the team at the Hampton Inn & Suites Wilmington Christiana youll be part of TBC Hotels a hospitality company with more than 40 years of experience built around great people strong relationships and memorable hotels.

We believe great hotels start with great people. We value relationships integrity hospitality entrepreneurial grit and building a lasting impact. We want team members who take ownership support one another and understand that every role contributes to the guest experience.

If youre someone who works hard notices the details takes pride in a job well done and wants to be part of a team where your work truly matters wed love to meet you.

Great Relationships. Great Hotels.

Apply today and join the team!