Front Desk Ambassador (Badge Administrator)

Role Responsibilities

• Serve as the first point of contact greeting andassistingvisitors employees candidates and vendors with professionalism and courtesy

• Deliverconsistent high-quality customer experience while engaging confidently with individuals at all levels including executives and external stakeholders

• Manage front desk operations including inquiries check-in/check-out processes and general reception duties

• Oversee visitor registration processes ensuringaccuratelogging tracking and documentation of all guests entering the facility

• Issue visitor badges verify identification and enforce adherence to site access policies and procedures

• Monitor visitor activity and ensure compliance with organizational security standards

• Administer badge lifecycle processes including issuance updates and deactivation in alignment with security protocols

• Maintain and update access control systems (e.g. CCURE EnvoyVerkada) ensuring accuracy and data integrity

• Conduct routine audits of access records and systems to ensure compliance andidentifydiscrepancies

• Partner with Facilities Security and Technology teams to resolve access issues andmaintainsite security integrity

• Escalate issues as needed following established procedures

• Handle incoming calls mail distribution and package/delivery coordination

• Maintain logs records and documentation related to front desk and access control activities

• Resolve or escalate routine operational issuesin accordance withdefined guidelines

Role Requirements

• Strong interpersonal and communication skills with the ability to interact confidently across all levels of the organization

• Polished professional demeanor with a customer-first mindset

• Proven ability to deliver high-quality customer service in a fast-paced front-facing environment

• Strong problem-solving skills with sound judgment in handling inquiries and issues

• High attention to detail with the ability to manage multiple tasks accurately and efficiently

• Experiencemaintainingrecords logs and systems with a focus on data integrity

• Familiarity with visitor management and access control systems (e.g. CCURE EnvoyVerkada) or similar platforms

• Basicproficiencywith office tools and systems (e.g. email scheduling document management)

• Understanding of access control principles and adherence to security protocols and procedures

• Ability to handle sensitive information with discretion and integrity

• Self-motivated individual contributor able to work under general direction and follow established procedures

• Reliable consistent and capable of executing responsibilities with accuracy and attention to detail

Applicants must be currently authorized to work in the United States on a full-time basis.WesternUnion will not sponsor applicants for work visas for this position.

Work Shift

IN PERSON -WesternUnion values in-person collaboration problem solving and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. Due to the nature of this role the expectation is to work from the office full time.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives multiple health insurance options accident and life
insurance and access to best-in-class development platforms to name a few. Please see the benefits below specific to your country.If applicableadditionalrole-specific benefits will be mentioned during your interview process or in an offer of employment.

Your United States specific benefits include:

• Paid Time off

• Medical Dental and Life Insurance

• Parental Leave

• Global Adoption Assistance

• 4% Western Union Contribution to 401K

For residents of Colorado California Connecticut Delaware Minnesota and Pennsylvania: Please do not respond to any questions on thisinitialapplication that may seek age-identifying information such as age date of birth or dates of school attendance or graduation. You may also redact this information from any materials yousubmitduring the application process. You will not be penalized for redacting or removing this information.

Salary

Thehourlyrateis $25.00 to$28.00. Actualhourlyratewill vary based on candidates qualifications skills and competencies.

OtherDetails

We are passionate about honoring our employees identity and fostering a feeling of belonging.Our commitment is to provide an inclusive culture that celebratesthe unique backgrounds and perspectives of our global teams whilereflecting onthe communities weserve. We do not discriminate based on race color national origin religion political affiliation sex(including pregnancy) sexual orientation gender identity age disability marital status or veteranstatus. The company will provide accommodation to applicants including those with disabilities duringthe recruitment process following applicable laws.