Front Desk Agent Steady Extra (Harrah's LV)

As a Front Desk Agent you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel. Additionally Front Desk Agent are resources for all guest questions with an upbeat and positive attitude and are the first line of defense when resolving guest -in and check-out guests respond to inquiries and complaints in an efficient courteous and professional manner to achieve maximum customer satisfaction while complying with all Standard Operating Procedures and Standard of Service.

• Register guests to room while receiving all pertinent information accurately. Perform guest registration and room assignments accommodating special requests whenever possible.
• Pre-register and block reservations.
• Take same days reservations and when necessary future reservations following hotel rate structures and selling strategies.
• Handle guest check-in and check-out in accordance with hotel credit and cash handling policies in an efficient and friendly manner.
• Resolve customer complaints and answer guest inquiries in connection with hotel services in-house events directions local attractions etc.
• Troubleshoot all in-room movies / phone / billing problems.
• Cancel room reservations according to procedures.
• Prepare key packets and ensure miscellaneous brochures are fully stocked.
• Perform other tasks as assigned by supervisor or assistant manager. Process check-in and check-out transactions for guests
• Assist guests with questions about the city and property
• Assist guests with booking dinner show etc. when necessary
• Assist with guest service recovery when possible
• Always maintain an upbeat and positive attitude
• Responsible for staying informed of current events in hotel to effectively assist guests
• Acts as a liaison on behalf of the guest to expedite guest requests
• Maintains a professional and courteous attitude towards all guests (internal and external)
• Anticipating guests needs and guest expectations
• Greet all guests with the proper introduction and makes them feel welcome
• Answers telephone promptly with a pleasant voice
• Attends to all guest inquiries assists guests with problems complaints or special needs
• Maintains accuracy in cashiering
• Effectively generate reports according to shift
• Provide rate information for future or current dates
• Processes casino status changes on guest folios; attaches needed paperwork to all checked out folios;
• Keeps stations neat and well stocked with supplies.
  

Must be 18 years of age or older
Strong Interpersonal and communication skills and be a team player
Proficiency in a second language would be beneficial
Self-starter with strong problem-solving ability
Preferred one year experience in front desk or guest service field; 6 months experience in basic computer knowledge
Excellent oral and written communication in English
Heavy telephone volume
Must be able to tolerate secondary smoke
Close knit environment with constant co-worker involvement
Must be able to complete several tasks at once with accuracy
Must be able to stand for entire shift (an average 8-hour shift).

ADDITIONAL REQUIREMENTS
Ability to perform reaching stooping and /or crouching motions repeatedly
Must be able to communicate verbally
Must be able to lift 25lbs.