Front Desk Agent (PT & FT Year Round)

Job SummaryA Front Desk Agent offers the highest level of guest service at the resort responding in a professional and courteous manner to arriving departing and in-house guests. The front desk operates from 7am till midnight daily and shift times will vary to cover all operating hours. This includes weekends and holidays. The opening is for primarily afternoon Duties and ResponsibilitiesGreet and complete established check-in procedures for arriving guests. Facilitate guest departure (check-out) reviewing accounts and charges with guests during the check out process to ensure billing accuracy. Courteously answer inquiries and accept reservations both in person and by telephone by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights increase occupancy and revenue. Contact housekeeping or maintenance staff when guests report problems. Record guest comments or complaints referring customers to managers as necessary. Maintain good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone. Assist with answering incoming calls scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Control cash transactions at the front desk and maintains complete responsibility for personal bank. Maintain a friendly cheerful and courteous demeanor at all times. Perform other duties as assigned by SpecificationsCompetencies:Prior experience with Springer Miller (SMS) Microsoft Excel Word Access Outlook a to effectively present information one-on-one to customers clients and other and concise verbal communication -directed and able to maximize use of time resources and to analyze interpret and present data in various to work with computers faxes copiers scanners and various other technologies in offices and on and meets professional conduct and adherence to company Core :High School diploma or equivalentPhysical & Other Requirements:While performing the duties of this Job the employee is regularly required to stand and talk or employee is frequently required to walk; use hands to finger handle or feel and reach with hands and arms. The employee is occasionally required to stoop kneel crouch or employee may lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust weekends and holidays are a regular part of the -smoking candidates preferred.