Front Desk Agent PM Shift

Job Purpose:

Serves guests by completing registration; controlling room assignments.

Duties:

• Welcomes guests by greeting them; answering questions; responding to requests
• Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards
• Establishes credit by verifying credit cards or obtaining cash
• Conveys information to guests by receiving and transmitting messages mail facsimiles packages etc.
• Provides information to guests by answering inquiries regarding hotel and other services guests may require such as entertainment shopping business and travel
• Maintains records by entering room and guest account data
• Collects revenue by entering services and charges; computing bill; obtaining payment
• Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements
• Assists hotel guests with all requests and needs as they arise including assistance with luggage taking and delivering room services orders valeting hotel guest cars etc.
• Assists with housekeeping duties when the need arises
• Contributes to team effort by accomplishing related results as needed.

Requirements

Available 3PM-11PM Weekends until 12Midnight and some nights to 2AM at least 3 Years Experience Customer Service People Skills Quality Focus Professionalism Energy Level Multi-tasking Dependability Thoroughness Phone Skills Data Entry Skills Listening. Open availability a must including weekends and holidays Must Possess Valid Drivers License.

Benefits

Health Insurance 401K Discounted Meals

Pay Rate:

Dependent on experience $16-17/hr