Front Desk Agent (Part-Time)

As theFront Desk Agent you will be responsible for providing the highest level of guest satisfaction to members owners and guests to ensure the continuous delivery of hospitality professionalism and consistency.

Heres why youll love it here!

We offer an excellent benefits package to our full-time Team Members that include:

• Salary: $27.72 per hour
• Medical Dental and Vision insurance from day one.
• Generous Paid Time Off Program including paid vacation paid holidays and paid sick leave.
• Financial Wellness- 401K plan with company match life insurance company stock purchase program.
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe.
• Team Member Recognition and numerous learning and advancement opportunities
• and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweeks Americas Greatest Workplaces for Parents & Families. Over the past 30 years the highest honor weve received is the continued loyalty of our Owners Members and Guests. Weve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts call centers and corporate offices.

Schedule Details:

Our Front Office Department operates 24 hours a day 7 days a week. This part-time position is scheduled for 34 days per week with 8-hour shifts that may include morning daytime evening and overnight hours. And must be available to work weekends and holidays as schedules are based on operational needs.

Additional Responsibilities Include:

• Check in/check out members owners and guests - makes room reservations verify information (i.e. for additional keys telephone calls and packages) and follow through on all requests and/or concerns in a timely manner.
• Ensure all pending arrival information is accurate and ensure proper standards of hospitality are provided to all members owners and guests on property and/or via telephone.
• Compute billing charges collect payments provide change and post charges as received through other departments (i.e. fitness center housekeeping logo shop and laundry).
• Answer the telephone with proper etiquette and transfer calls accordingly; communicate with all internal departments including but not limited to: PBX housekeeping engineering and security.
• Complete checklists special projects stocking list items to be ordered daily bucket checks and reconcile end of the day shift report. Maintain necessary hard copies of paperwork of all daily operations and file.
• Assist in all other related duties as deemed appropriate by management.

Hilton Grand Vacations is a leader in the vacation ownership industry operating with an unwavering commitment to innovation quality and continued growth. We believe that at the core of our companys success are our Team Members!

To fulfill this role successfully you must possess the following minimum qualifications and experience:

• High School diploma or equivalent
• 6 months of customer service experience
• Able to work a flexible schedule to include evenings weekends and holidays
• Proficient in the English language to communicate both verbally and in writing with guests owners and co-workers
• Computer proficiency in Microsoft Word Excel and Outlook
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a hotel/hospitality environment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.