Front Desk Agent Nautilus 220

Nautilus 220 is a luxury waterfront condominium community located in Lake Park Florida offering elevated residential living with resort-style amenities marina access and a hospitality-driven resident experience. Managed by Black Briar Management the property combines upscale service standards with modern operational excellence.

Black Briar Management (BBM) is a rapidly scaling hospitality-focused property management company whose portfolio spans traditional condominiums condo-hotels multifamily communities commercial real estate and mixed-use assets across South Florida.

At Nautilus 220 the Front Desk Associate serves as a welcoming first impression for residents and guests while supporting the daily flow of front desk operations.

POSITION OVERVIEW

The Front Desk Agent serves as a primary point of contact for residents guests vendors and visitors at Nautilus 220. This role is responsible for delivering exceptional hospitality-driven service while ensuring smooth and efficient front desk operations throughout each shift.

The Front Desk Agent is expected to create a warm polished and welcoming environment while managing resident requests visitor coordination package handling communication support and daily operational responsibilities with professionalism and precision. This position requires excellent interpersonal skills attention to detail emotional intelligence and the ability to multitask effectively in a luxury residential environment.

The ideal candidate is proactive service-minded organized and energized by delivering elevated experiences through thoughtful and attentive hospitality.

CORE RESPONSIBILITIES

• Resident & Guest Service: Deliver warm professional and personalized service to residents guests vendors and visitors at all times. Ensure every interaction reflects Nautilus 220s luxury hospitality standards and creates a welcoming front-of-house experience.

• Front Desk Operations: Manage daily front desk responsibilities including greeting residents and guests answering phones handling inquiries visitor registration access coordination key management and lobby oversight with professionalism and accuracy.

• Resident Communication: Assist residents with questions requests amenity information reservations deliveries and operational updates while ensuring timely follow-through and hospitality-driven service execution.

• Visitor & Vendor Coordination: Coordinate guest arrivals visitor access vendor check-ins contractor entry procedures and delivery management while maintaining security protocols and front-of-house presentation standards.

• Package & Delivery Management: Receive organize log and distribute packages and deliveries accurately and efficiently. Notify residents promptly and ensure special handling requests are managed with attention to detail.

• Amenity Support: Assist with amenity reservations resident programming support wellness activations and community event coordination while helping maintain organized and polished resident-facing spaces.

• Lobby & Presentation Standards: Maintain cleanliness organization and presentation throughout the front desk lobby and reception areas to ensure the environment consistently reflects luxury residential hospitality standards.

• Operational Coordination: Partner closely with concierge valet housekeeping maintenance security and management teams to support seamless daily operations and exceptional resident experiences across the property.

• Incident Reporting & Escalation: Respond professionally to resident concerns operational issues and unexpected situations while escalating matters appropriately and maintaining calm solutions-oriented communication.

• Documentation & Administrative Tasks: Maintain accurate visitor logs package records resident communication notes incident reports and operational documentation within established systems and procedures.

• Shift Communication & Team Collaboration: Ensure smooth shift transitions by maintaining accurate communication logs updating team members on pending items and supporting a collaborative and service-focused operational environment.

WHAT YOU BRING

• 12 years of experience in luxury hospitality front desk operations concierge services residential services or high-touch guest service environments

• Exceptional communication and interpersonal skills with polished professional presentation

• Strong multitasking and organizational abilities in fast-paced environments

• Genuine passion for hospitality and resident service excellence

• Ability to remain calm professional and solutions-oriented under pressure

• Strong attention to detail and commitment to presentation standards

• Experience with concierge systems property management software and Microsoft Office Suite preferred

• Ability to maintain discretion and professionalism in all resident interactions

• Flexible schedule availability including evenings weekends and holidays as operationally required

• Bilingual English/Spanish strongly preferred given the resident community and operational environment

PHYSICAL REQUIREMENTS

• Ability to stand and walk for extended periods.

• Ability to sit and work in front of a computer intermittently throughout shifts.

• Ability to move throughout the property and support operational coverage.

• Ability to respond quickly to resident and operational needs.

WHO YOU ARE

• Warm polished and professional in every interaction

• Hospitality-driven and genuinely passionate about helping others

• Organized and capable of managing multiple priorities simultaneously

• Calm and composed in fast-paced operational environments

• Proactive and attentive you notice details before others do

• Team-oriented and collaborative with all departments

• Reliable accountable and committed to service excellence

• Motivated to grow within luxury residential hospitality operations

WHAT MAKES US DIFFERENT

• Competitive benefits package provided. Details shared during the hiring process.

• Luxury waterfront working environment

• Opportunity to work within a premier hospitality-driven residential community

• Professional growth and development opportunities

• Onsite parking

• Rewards & Recognition programs

• Collaborative and elevated service culture

Black Briar Management is an equal opportunity employer committed to a diverse inclusive and high-performing workplace.