Front Desk Agent

We are seeking an ambitious dependable self-motivated and customer service-oriented Front Desk Agent to join our hospitality team. The ideal candidate will be professional detail-oriented and committed to providing exceptional guest experiences.

This is a requiring flexibility to work 6:00 AM2:00 PM 2:00 PM10:00 PM and occasional half shifts based on business needs. Candidates must be available to work weekends and holidays.

The Front Desk Agent is responsible for delivering outstanding guest service through efficient guest registration reservations management and revenue collection. This role serves as the first point of contact for guests and plays a key role in ensuring a safe welcoming and enjoyable stay.

• Provide exceptional service to both internal and external guests in a positive and professional manner.
• Maintain strict confidentiality regarding guest and company information.
• Demonstrate accuracy reliability timeliness and attention to detail in all work performed.
• Foster positive working relationships with team members and management.
• Communicate effectively both verbally and in writing.
• Respond promptly to the needs of guests coworkers and management.
• Promote a collaborative team environment.
• Maintain excellent attendance punctuality and professionalism.

• Greet guests and provide courteous professional service at all times.
• Handle guest check-ins check-outs reservations and room assignments.
• Answer and direct phone calls process wake-up calls and assist with guest requests.
• Review daily arrivals identify duplicate reservations and coordinate special room requests.
• Follow established credit and payment policies during guest registration.
• Resolve guest concerns and complaints promptly and professionally.
• Operate and maintain knowledge of the Property Management System (PMS).
• Provide accurate information regarding hotel services amenities local attractions transportation and directions.
• Assist with hotel events and special activities as needed to ensure guest satisfaction.
• Maintain guest privacy and security by adhering to confidentiality policies.
• Follow hotel security procedures key control policies and fire safety protocols.
• Process reservation requests efficiently and accurately.
• Complete front desk documentation including registration cards folios cash reports and room status reports.
• Manage switchboard operations guest messages mail handling and other guest services.
• Accurately balance cash drawers and cashier reports.
• Perform front office posting filing and auditing procedures as assigned.
• Maintain a clean organized and professional front desk area.
• Communicate room status updates and guest service requirements with housekeeping and other departments.
• Support the hotels sustainability and environmental initiatives while meeting service goals.
• Perform additional duties as assigned by management.

• High School Diploma or equivalent required.
• Excellent verbal and written communication skills.
• Minimum of 23 years of hotel front desk experience preferred.
• Strong customer service organizational and problem-solving skills.
• Ability to work independently and as part of a team.
• Flexible schedule with the ability to work morning evening and partial shifts as needed.

• Ability to stand or sit for extended periods of time.
• Ability to occasionally lift push pull carry and move items weighing up to 30 pounds.
• Ability to perform repetitive movements such as grasping twisting turning and reaching.

• Part-time position.
• Available shifts include:
  • 6:00 AM 2:00 PM
  • 2:00 PM 10:00 PM
  • Occasional half shifts as needed.
• Must be available to work weekends and holidays.
• Schedule may vary based on operational needs.

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. We prohibit discrimination and harassment of any kind based on race color religion age sex national origin disability genetic information veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local law.