Front Desk Agent, Full-Time | Residence Inn, Bloomington

This position is responsible for anticipating guest needs providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the companys standards of quality and professionalism.

• Anticipates and responds to guests in a friendly and positive manner
• Responsible for providing the highest level of service
• Process check-ins and check-outs verify billing create reservations and process special requests
• Assists guests by knowing hotel property local attractions and hours of operation of hotel outlets and services
• Works as a team player in meeting guests needs and actively contributes to the efforts of other departments when necessary
• Understands and follows the company guest service recovery program
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
• Monitors room availability follows restrictions and all booking policies and procedures
• Drives sales and maximizes revenue by up-selling rooms and amenities
• Follows company procedures when handling cash and processing financial transactions
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
• Produces required volume of work by planning organizing and prioritizing work duties
• Adheres to company general work rules department procedures and company policies
• Attends all required department and hotel meetings
• Maintains a clean and safe work area in compliance with company brand local state and federal regulations
• Follows all company procedures for guest/associate incidents
• Knowledgeable of hotel emergency procedures

Education: High school diploma or GED required

Experience/Knowledge/Skills/Abilities:

• 1 years prior guest service experience required preferably in a hospitality setting
• Excellent verbal communication skills needed
• Attention to detail customer focused and the ability to perform job duties in a fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift push and pull up to 25 pounds on an occasional basis
• Ability to move throughout the hotel (standing walking kneeling bending) for extended periods

Rate: $17.00 USD per hour

Availability: Full-time including evenings and weekends.

CSM Corporation offers a comprehensive benefits package to all regular full-time employees designed to support the health well-being and financial security of our employees. Our benefits include medical dental and vision insurance plans company-paid life insurance and short term disability coverage company-paid long term disability coverage for eligible employees 401(k) plan with company match tuition reimbursement voluntary benefits (critical illness hospital indemnity accident insurance pet insurance identity theft) time-off scholarship program generous hotel discounts and more! For benefits offered to regular part-time or on-call employees please email .

Required Experience:

Unclear Seniority