Front Desk Agent Des Moines, IA
Job Location:
Des Moines, IA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The Beautiful and historic Renaissance Des Moines Savery Downtown hotel is looking for fun ambitious customer service-oriented individuals to join our Front Office Team. If you have a passion to serve while having fun meeting new people then this is the career for you!
What will you do
Register and assign rooms to guests.
Issue room key and escort instructions to Guest Service Agent or directly to guest.
Sort and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services registration of guests and shopping dining entertainment and travel directions.
Keep record of room availability and rate.
Compute bill collect payment and make change for guests.
Make confirm and cancel reservations via all communication avenues.
Post charges such as room food liquor or telephone to guest bill if interface is inoperable.
Make reservation transportation or entertainment reservations for guests.
Deposit guest valuables in hotel safe deposit box.
Ability to accurately use various office software.
Have a full working knowledge and expertise of each shift including night audit.
Minimum lifting of 20 pounds.
Pushing bending stooping upward reaching manual dexterity.
Hearing writing typing.
Minimum pulling of 20 pounds.
Other duties may be assigned.
Projects and assignments are completed thoroughly professionally and with care.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Conducts himherself (acts and dresses) professionally at all times; sets standards for all associates.
Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers EOE/M/F/D/V
Required Experience:
Unclear Seniority
About Company
One of the premier hotel management companies, StepStone exists solely to enhance the value of our clients’ assets. Click here to learn more.
