Front Desk Agent Cambria White Plains

Job Title: Front DeskAgentDepartment: Front OfficeReportsTo: Front Office Manager Leadership Team General ManagerScope of Position:Operate the functional areas of guest registration bell services telephone services and guest reservations to ensure guest satisfaction and maximize hotel Responsibilities:The major responsibility is tooperatethe functional areas of guest services i.e. resolvingguest complaints to the satisfaction of the guest; respondingpromptly to any guest request for service; using the hotels computer system for reservations scheduling or other guest-related services;and answering the hotel telephones courteously and a can-do and a guests first attitude at all as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectationsAttends scheduled training sessions within the hotel as dictated by the brand and the hotel adherence to procedures forguestand associatesecurity and emergency for hotel accounting credit controlhandling of financial transactions and security of :Previoushotel Guest Serviceexperience be willing to work a variety of AM/PM/Overnight weekendand strong command of the English language to include speakingreadingand writing. Bilingual is a organizational beable tomulti-task andwork to be on your feet/standforlong periods of listening skillsand an energetic customer and team expectations;atrue desireto satisfy the needs of others in afast-paced computer skills i.e. Microsoft Word and Excel Internet Explorer handling tolift pull or carry items weighing approximately 50 :Education/Experience: High School Diploma or EquivalentSkills: Interpersonal skillscomputer aptitude communication organizational skillsand customer service orientation. The statements in thispositiondescription are intended to describe the essentialnature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.