Front Desk Agent 3P-11P

We are looking for a Hotel Front Desk Agent to serve as our guests first point of contact and manage all aspects of their accommodation on 3p-11p shifts. Hotel Front Desk Agent responsibilities include registering guests managing reservations and providing information about rooms rates and amenities. If you have a knack for customer service and work experience in the hotel industry wed like to meet you. Ultimately you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel available rooms rates and amenities
• Respond to clients complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean tidy and fully-furnished to accommodate guests needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees like wedding guests
• Upsell additional facilities and services when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent Receptionist or similar role
• Experience with hotel reservations software like HotelKey
• Understanding of how travel planning websites operate like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills