FRFS Technical Solutions Analyst, Operations Customer Testing Services
Job Location:
Kansas City, MO - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
We seek leaders to set the vision strategy values and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic action-oriented mindset focused on intellectual curiosity agility accountability and the ability to drive innovation through experimentation. To achieve our vision for a people-focused organization with a strong collaborative and innovative culture we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community.
About the Role
Askilled IT professional to provide critical technical support for our Federal Reserve Financial Services(FRFS)Connectivity Testing and Integration (CTI) Team to deliver exceptional customer support by providingsecond and third-level technical support. Your responsibilities include coordinating customer onboarding projectsfacilitatingnetwork testing and serving as a technical liaison between customers internal teams and technical projects from start to finishmaintaindetailed documentation andidentifyprocess improvements. This position requiresexcellent customer servicestrong technical knowledge problem-solving abilities and the capacity to work both independently and collaboratively.
Key Activities
Installmaintain monitor andtroubleshootingsystems and applications while providing advanced technical support to resolve complex customer issues.
Serve as technical liaison between customers vendors and internal teams while managing onboarding projects equipment changes and infrastructure implementations.
Research and resolve connectivity issues and change requests escalating advanced problems according to established standards fortimelyresolution.
Maintain test lab environments for regression testing problem recreation and network validation activities to ensure system reliability.
Create andmaintaintechnical documentation procedures and guidelines whileidentifyingopportunities to improve processes and infrastructure.
Provide after-hours support for urgent issues.
Required Qualifications
Typicallyrequires 0-3 years of relevant experience.
Associates degree in information technology or a closely related field from a technical/vocational school an accredited college or university or equivalent combination ofdirectly relatededucation and/or experience.
Novice to intermediate understanding ofsubject.
Works under clearly defined guidelines with direct supervision. Consults with management or more senior staff in decision-making.
Preferred Qualifications
Knowledge of systems administration network infrastructure and both production and test environments.
Ability to diagnose and resolve technical issues escalate appropriately and troubleshoot connectivity and system-level problems.
Capacity to lead customer projects coordinate across multiple stakeholders and manage timelines.
Skilled in serving as a technical liaison between diverse groups including customers vendors and internal teams while providing consultative support.
Creating andmaintainingcomprehensive technical documentation processes procedures andaccuratecustomer databases.
Flexibility to provide on-call support handle urgent issues outside business hours andmaintaina customer-centric approach whileidentifyingcontinuous improvement opportunities.
Working Hours
Monday Friday / 8:00am 4:30pm CTOR
Monday Friday / 11:00am 7:30pm CT
Saturday / 7:00am 4:00pm CT
Team members can expect towork2-3Saturdayspermonth based on project demands and customer requirements.
Additional Information
How We Work:
On-site full-time. Requirements vary by district.
Locations:Boston New York Philadelphia Cleveland Richmond Atlanta Chicago St Louis Minneapolis Kansas City Dallas San Francisco preferred.
Remote Eligible: No
Salary:
$63800 - $82500/AssociateLevel
$78500 - $101500 / Experienced Level
Final offers aredeterminedby factors including the candidates qualifications internal alignment considerations district assignment and geographic location.
Citizenship Requirements: United States citizenship or lawful permanent resident alien status with at least three (3) or more years of United States residency from the date of legal entry to the United States isrequiredfor this position.
Screening Requirements: This position hasadditionalscreening requirements due to the information accessed while performing the job. Theseadditionalscreenings would beinitiatedat the time of offer acceptance and could take up to a couple of months to complete. You can begin work before the screening is completed; however continued employment is contingent on acceptable screening results. The areas screened may include education/employment verification criminal history credit history and reference checks.
Sponsorship: The Federal Reserve Bank of Kansas City will not sponsor a new applicant for employment authorization for this position.Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
About Us
Follow us onLinkedIn InstagramX (formerly Twitter) andYouTube
The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers ( or through verified Federal Reserve Bank social media channels.
Required Experience:
IC
About Company
One of 12 regional banks in the Federal Reserve System, the Federal Reserve Bank of Kansas City oversees system member banks and bank holding companies in Colorado, Kansas, Nebraska, northern New Mexico, Oklahoma, western Missouri, and Wyoming. The bank also has branch offices in Denv ... View more
