Freshmen Success Representative

The FTIC Customer Success Representative provides customer service to students and parents throughout the admissions process. This role will manage email queues provide backup phone support to the call center manage outreach to students to help with document collection and completion and manage the front desk to handle walk-in customer support.

Manage the front desk to handle walk-in customer support and provide customer service to
students and parents throughout the admissions process. Manage email queues provide backup
phone support to the call center manage outreach to students to help with document collection
and completion.

Attends on-campus recruitment events across all three campuses and provide admissions
guidance through information sessions and presentations. Provide presentations to campus tours
and offer customer service by answering questions and directing students and parents as
necessary.

Analyze data to determine marketing effectiveness and impact on applicant and enrollment
objectives for targeted populations. Develops and utilizes various report and dashboards to aid in
decision making and support the recruitment team. Compile and analyze statistical data for
routine periodic and ad hoc reports.

Performs other duties as assigned

Bachelors degree.
Degree Equivalency Clause: Four years of direct experience for a bachelors degree.
Senate Bill 1310- The Florida Senate ( is
conditional upon meeting all employment eligibility requirements in the U.S.
SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
A public employer may include a postsecondary degree as a baseline requirement only as an
alternative to the number of years of direct experience required not to exceed:
(a) Two years of direct experience for an associate degree;
(b) Four years of direct experience for a bachelors degree; (c) Six years of direct experience for a masters degree;
(d) Seven years of direct experience for a professional degree; or
(e) Nine years of direct experience for a doctoral degree
Related work experience may not substitute for any required licensure certification or registration
required for the position of employment as established by the public employer and indicated in the
advertised description of the position of employment.
Minimum Qualifications that require a high school diploma are exempt from SB 1310