Fraud RiskInvestigations Supervisor
Job Location:
Tacoma, WA - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Heritage Bank has an exciting opportunity within our organization to join the Risk / Compliance Team!
We are seeking an experienced fraud risk / investigations supervisor and is responsible for supporting the day-to-day operations overseeing the daily workflow and will plan direct and organize the activities for an assigned fraud team responsible for the identification investigation and resolution of suspected fraudulent activity while ensuring compliance with applicable regulatory requirements
This position is Full-time and fully on-site in at the Southern Operations Center in Tacoma WA. Typical schedule is Monday through Friday 8:00 a.m. to 5:00 p.m.
Base Salary Range
$36.44 - $45.55 - $54.66 per hour
The Role at a Glance:
- Plans and directs workflow of assigned team and monitors performance to ensure all team tasks are appropriately allocated and required deadlines/commitments are met on a daily basis.
- Supports and manages the daily operations and workflows of the service desk to ensure accuracy consistency.
- timely response resolution and adherence to established procedures. including prioritization of cases assisting with workload distribution and ensuring adherence to service level expectations.
- Acts as primary escalation point of contact for team members to resolve issues. Research non-routine and complex or escalated issues and concerns both internally/externally and communicates findings and/or resolutions to management and appropriate parties in a timely manner.
- Conducts and supports investigations of suspected fraud activity including gathering and documenting evidence for internal action SAR decisioning and potential law enforcement referral.
- Coordinates as directed with law enforcement and external partners on fraud-related matters.
- Triages alerts and cases using established procedures; assess risk determine appropriate action and escalate complex or high-risk matters to management team in a timely manner.
- Provides direct reports with proper tools and authority to execute their assigned functions and develops skills of staff through goal-setting coaching problem resolution delegation training counseling and performance management.
- Identifies and escalates control gaps process inefficiencies and emerging fraud risks; recommend enhancements to detection investigations and mitigation processes.
- Assists with monitoring fraud trends maintaining tracking tools ensuring timely and accurate action of significant fraud events and trends and report preparation for management review.
- Assists with and provides regular updates and management reporting on fraud trends and events and identifies opportunities for training and process improvement. May review and update policies and procedures as requested.
- Supports regulatory compliance by adhering to applicable BSA/AML requirements including SAR-related processes and documentation standards.
- Acts as primary point of contact for internal and external audits and assists with data gathering and report compilation on audits and exams as requested.
- May assist with merger and acquisition functions training and integration of services for the department.
- Works collaboratively with management and Human Resources to recommend staffing levels and approves personnel actions such as hiring terminations promotions transfers training and development of staff timely performance reviews and salary increases in accordance with legal and acceptable Bank personnel practices.
Core Skills and Qualifications:
- H.S. Diploma or equivalent required.
- Bachelors Degree in Criminal Justice Intelligence studies Finance Accounting or a related field preferred.
- 5 years recent experience in a branch banking and/or bank operations role which includes working knowledge of banking fraud operations financial crimes compliance or investigations with an understanding of fraud detection and prevention and a minimum of 2 years experience in a lead and/or supervisory role within a financial services industry - required
- Equivalent combination of education training certifications and/or relevant work experience in BSA Risk and/or financial investigations in a law enforcement agency may be considered.
- Provides an exceptional level of quality service for internal/external customers; responds to customers needs questions and concerns in an accurate effective and timely manner.
- Excellent communication/ interpersonal skills combined with ability to communicate effectively clearly and persuasively in a variety of settings formats and audiences across business lines at all levels; with the ability to read write speak and understand English well.
- Ability to conduct end-to-end multijurisdictional investigations analyze account activity document findings and make timely risk-based decisions.
- Strong supervisory/ managerial skills are required to manage motivate and develop teams which may include oversight of employees in remote locations to ensure transparency. Employee development performance management training and employee counseling skills required.
- Strong working knowledge and understanding of banking policies procedures and terminology related to banking laws and regulatory requirements applicable to assigned area of responsibility.
- Strong analytical reasoning problem-solving attention to detail organizational data review and time management skills with the ability to accurately manage multiple assignments goals and reporting requests ensuring priorities are set and commitments and deadlines are met with moderate direction and supervision.
- Process oriented with ability to evaluate and improve practices and update and maintain written procedures and training materials.
- Working knowledge and understanding of banking regulations and reporting standards such as Reg E Reg CC UCC SAR filings and the Bank Secrecy Act (BSA/AML).
- Understands and applies principles procedures requirements regulations and policies related to assigned areas of oversight and working knowledge of the Banks products and services.
- Familiarity with fraud typologies across multiple banking products (demand deposit accounts wire transfers ACH credit/debit cards and brokerage accounts).
- Demonstrated ability to quickly focus on key issues and make decisions under pressure of time constraints.
- Unquestionable integrity in handling sensitive and confidential information required.
- Proficient PC experience using MS Office products (Word Excel Outlook); with the ability to learn and adapt to new technologies quickly. Experience using fraud detection and case management software (such as Verafin FraudConnect or CRISP models) alongside data tools like SQL Python.
Working Environment/Conditions:
- Climate controlled office environment.
- Work involves being able to concentrate on the matter at hand under sometimes distracting work conditions and frequent employee and customer contacts and interruptions during the day.
- Work requires regular attendance punctuality and adherence to agreed-upon schedule(s) with willingness to work a flexible and/or rotating schedule and/or extended hours as needed.
Physical Demands/Effort:
- Work may involve the constant use of computer screens reading of reports and sitting throughout the day.
- Ability to operate a computer keyboard multi-line telephone photocopier scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion.
- Typically sitting at a desk or table; intermittently standing stooping bending at the waist walking climbing kneeling or crouching to file materials.
- Occasional lifting and/or moving up to 10 lbs. (files boxes etc.)
The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position.
Heritage Bank is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veteran status disability or any other basis protected by applicable law.
Job applicants have certain legal rights. Please clickherefor information regarding these rights.
If you need assistance completing the online application please email:
Salary Range Disclaimer
The base salary range represents Heritage Banks current salary range for the position. Actual salaries will vary depending on factors including but not limited to qualifications experience and job performance. The range listed is just one component of Heritage Banks total compensation package for full-time and part-time employees. Depending on position other total compensation rewards may include monthly quarterly or annual incentive and/or bonuses.
##JobCategory:Risk / Compliance##
##Street:3615 Pacific Avenue##
##City:Tacoma##
##State:WA##
##ZipCode:98418##
##Internal:false##
*mon
Required Experience:
Manager
About Company
Heritage Bank has been building lasting relationships and helping customers with their banking needs for over 95 years. See how we're different.
