Fraud Investigations Associate II

Job Title: Associate II - Fraud Investigations  
Number of Positions: 2 
Location: Hybrid at Glen Allen VA 23060

Rate: $35-$40 per hour
Conversion Salary Range: $62100 - $105600

Schedule: 8am - 5pm with rotating Saturdays 

Fraud Risk Management is responsible for ensuring protection of an organization against frauds. Activities may include:

• Monitoring and acting on intellectual property infringement to protect the brand
• Anti-money laundering 
• Establishing strategies/tactics for fraud management 
• Preventing/detecting/investigating fraud cases against customer accounts and taking appropriate action. 

Fraud Investigations activities may include:

• Investigates suspected incidents of illegal activity or cases of suspected fraud by teammates vendors or third parties.
• Coordinates information gathering and reporting with applicable law enforcement authorities and present evidence to court.
• Maintains case management and evidence in accordance with legal requirements.
• Other duties as assigned.  

Applies practical knowledge of a job area typically obtain through advanced education and work experience.

Responsibilities typically include:

• Working independently with general supervision.
• Problems faced are difficult but typically not complex.
• May influence others within the job area through explanation of facts policies and practices.

Qualifications :

Knowledge & Experience:

• Bachelors Degree required; equivalent combination of education and experience may be considered.
• Typically requires 3 - 5 years prior experience with practical knowledge of job area.   

Experience Required:

• Fraud investigation and remediation experience
• Strong customer service and victim support skills
• Experience handling fraud recovery and resolution
• Comfortable managing difficult or sensitive conversations
• Call center or high-volume customer interaction experience
• Strong communication and de-escalation skills
• Financial institution or banking experience preferred
• Executive/escalated complaint resolution experience such as Office of the President
• Empathy sound judgment and professionalism
• Ability to balance fraud risk with a positive customer experience.

Additional Information :

Thanks & Regards 

Praveen Kumar

Sr. Recruiter

Zillion Technologies Inc

E-mail: praveen(at)zilliontechnologies(dot)com 

Phone:  

Remote Work :

No

Employment Type :

Full-time