Fraud Investigations Analyst

About Gusto

At Gusto were on a mission to grow the small business economy. We handle the hard stuff payroll health insurance 401(k)s and HR so owners can focus on their craft and their customers. With teams in Denver San Francisco and New York we support more than 500000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay benefits and equity (RSUs) because everyone who helps build Gusto should share in its success. Offer amounts are determined by role level and location. Learn more about our Total Rewards philosophy.

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

About the Role:

Gusto is seeking a Fraud Investigations Analyst to join our Fraud Investigations this role you will conduct end-to-end fraud investigations involving account takeover business email compromise identity theft payment fraud and other emerging fraud typologies. Using a combination of investigative expertise open-source intelligence internal data and AI-enabled tools you will identify root causes assess risk and document investigative findings.

Fraud investigations at Gusto present unique and intellectually engaging challenges. Our platform supports hundreds of thousands of small businesses across diverse industries ownership structures and geographies creating a dynamic fraud landscape that requires strong analytical thinking sound judgment and adaptability. Analysts encounter complex fact patterns sophisticated social engineering schemes and evolving attack vectors that often require balancing customer impact operational considerations and risk mitigation. This role is ideal for someone who enjoys deep investigative work thrives in ambiguity and leverages AI as a core part of their workflow to improve efficiency consistency and investigative quality.

About the Team:

The Fraud Investigations team is responsible for investigating fraud impacting Gusto its customers and its financial partners. The team conducts complex investigations supports customer remediation and fund recovery efforts and partners with Risk Financial Crime Compliance Product and Engineering teams to identify emerging threats and strengthen fraud prevention controls. Through detailed investigative work and root cause analysis the team helps protect the integrity of Gustos platform and the small businesses we serve.

Heres what youll do day-to-day:

• Analyze account activity transactional behavior authentication data customer communications and external intelligence sources to surface fraud indicators and build well-supported investigative narratives
• Synthesize investigative findings into clear case narratives and prepare Unusual Activity Referrals (UARs) for Financial Crime Compliance partners when appropriate; escalate high-risk events with sound risk-based remediation recommendations
• Support customers impacted by fraud and coordinate with external banking partners on fund recovery efforts including Letters of Indemnity
• Leverage AI-enabled tools to accelerate research evidence gathering and documentation while critically validating AI-generated outputs for accuracy and compliance with Gustos AI policies
• Collaborate with Risk Compliance Product Engineering and Data Science to surface emerging threats close control gaps and improve investigative tooling and and AI-assisted workflows

Heres what were looking for:

• 5 years of fraud investigations fraud detection or similarly complex investigative work within a financial institution FinTech payment processor or regulated environment
• Strong investigative writing and analytical skills with the ability to document complex fact patterns develop defensible narratives and assess risk across ambiguous scenarios
• Experience across fraud typologies including account takeover business email compromise identity theft payment fraud and social engineering
• Sound investigative judgment with the ability to manage multiple investigations simultaneously make risk-based recommendations under pressure and communicate findings with empathy and clarity to customers external institutions and cross-functional stakeholders
• Experience using AI-enabled tools in day-to-day investigative workflows and the ability to critically evaluate AI-generated outputs for accuracy completeness and alignment with investigative standards
• Certified Fraud Examiner (CFE) CAMS or other relevant financial crime certifications are a plus

Our cash compensation amount for this role is between $89165/yr - 112942/year in Denver and $110640/yr -$136456/year for New York/San Francisco. Final offer amounts are determined by multiple factors including candidate location experience and expertise and may vary from the amounts listed above. Compensation for this position also includes an equity package and performance bonuses.

Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gustos subsidiary whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your Gusto application will be subject toGustos Applicant Privacy Notice.