Fraud & Claims Representative

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About this role:

Wells Fargo is seeking a Fraud & Claims Operations Representative within Deposit Specialty Detections as part of Fraud & Claims Management. This role supports the detection and prevention of check fraud by reviewing check images validating transactions researching suspicious activity and resolving fraud-related cases. Team members work in a fast-paced production-driven environment managing high-volume work queues while maintaining accuracy quality and adherence to established controls and procedures. Responsibilities include investigating lost and stolen check activity identifying potential fraud risks and helping protect customers and the bank from financial loss.

In this role you will:

• Review check images and transactional data to identify potential fraudulent activity and operational risks
• Research and resolve fraud-related cases including lost and stolen check claims and deposit exceptions
• Validate transactions and supporting documentation while ensuring adherence to established policies procedures and controls
• Work within a high-volume production environment managing work queues and meeting quality and productivity expectations
• Analyze account activity and escalate complex fraud concerns when appropriate
• Support fraud detection efforts by identifying suspicious patterns and mitigating potential losses
• Utilize multiple systems and applications to research document and resolve cases
• Communicate effectively with internal partners operational teams and other stakeholders to resolve customer and account issues
• Contribute ideas for process improvements that enhance operational efficiency and risk mitigation
• Provide support and guidance to less experienced team members as needed

Required Qualifications:

• 1 year of customer service support experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education

Desired Qualifications:

• Experience reviewing check images deposit transactions or exception processing activities
• 6 months of Fraud detection fraud prevention or fraud investigation experience
• Knowledge of check processing deposit operations and transaction validation procedures
• Experience researching and resolving lost and stolen check activity
• Knowledge and understanding of bank systems including: Hogan UW Lexis Nexis and OIB
• Ability to work effectively in a queue-based production-focused environment with established performance goals
• Strong analytical problem-solving and decision-making skill
• High attention to detail and accuracy when reviewing transactions and customer information
• Ability to achieve productivity and quality standards in a fast-paced operational environment
• Experience identifying operational risks and investigating transaction discrepancies
• Ability to navigate multiple systems and applications simultaneously
• Excellent verbal written and interpersonal communication skills
• Basic Microsoft Office skills including Outlook Word and Excel

Schedule:

• Tuesday-Saturday 7:00 AM - 4:00 PM (1-hour lunch)
• Tuesday-Saturday 9:00 AM - 6:00 PM (1-hour lunch)
• Tuesday-Saturday 10:00 AM - 7:00 PM (1-hour lunch)

Job Expectations:

• Ability to attend and successfully complete the full 6-8-week paid training program (MondayFriday 8:30 a.m. 5:00 p.m. EST).
• Ability to work additional hours as needed to support business needs.
• Must be able to work on-site at the posted location.
• This position follows a hybrid work schedule and is only available in the location listed.
• Visa sponsorship is not available for this position

Job Locations:

• 141278-NC-CIC Customer Information Ctr 1525 W W T Harris Blvd CHARLOTTE NC 28262-8522

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.