FRANKLIN DRYBAR Receptionist Sales Associate Customer Service Representative

Sales Associate / Customer Service Representative

Drybar Franklin TN

At Drybar Nashville we specialize in one thing and do it better than anyone else: blowouts. Our philosophy is simpleNo cuts. No color. Just blowouts. Were looking for friendly enthusiastic Sales Associates who are passionate about customer service and thrive in a fast-paced team-oriented environment.

As a Bartender at Drybar Franklin youre the face of the client experiencefrom check-in to check-out. You ensure smooth shop flow follow Bartender Non-Negotiables and support daily operations and sales. You play a critical role in delivering exceptional service and maintaining a fun efficient and professional atmosphere.

WE ARE SEEKING MONDAY/TUESDAY/WEDNESDAY/THURSDAY/FRIDAY MORNING SHIFT RECEPTIONISTS (6:45AM-2:00PM)

• Competitive pay Start at $15-$17 per hour based on experience
• Lucrative commissions 10% on product sales
• Paid time off Vacation and sick time (Full Time Employees only)
• Free Blowouts Sunday- Thursday
• Bonus incentives - $5$10 for each membership sold
• Employee discounts on all retail products
• Flexible scheduling
• Growth opportunities Clear career path and ongoing professional development
• Fun positive work culture

Drybar is proud to be an equal opportunity employer. We comply with all federal state and local laws regarding background checks and employment eligibility.

• Client Experience & Front Desk Operations
• Greet and check in/out clients using Booker
• Manage client profiles and troubleshoot scheduling or POS issues
• Handle payments tips and commissions with integrity
• Answer phones and voicemails promptly
• Review client notes to ensure personalized service
• Shop Flow & Team Support
• Pair clients with stylists and manage break schedules when needed
• Support shop management in maintaining smooth daily operations
• Serve complimentary beverages and engage clients to create a bar-like vibe
• Maintain clear communication with team and leadership
• Sales & Product Knowledge
• Recommend and sell products tools and memberships
• Restock and maintain retail displays
• Support merchandising and inventory tasks
• Cleanliness & Standards
• Maintain shop cleanliness and complete assigned side work
• Follow all opening closing and shift duties
• Training & Culture
• Help onboard and train new Bartenders
• Contribute to a positive team-first culture
• Attend mandatory meetings and uphold Drybars 10 Core Values

• 1 years of customer service experience in a fast-paced environment
  (e.g. retail front desk hospitality or salon/spa)
• Experience with point-of-sale (POS) systems preferred
• High school diploma or equivalent
• Ability to multi-task problem-solve and maintain composure under pressure
• Must be able to stand/walk for 68 hours per shift
• A strong track record of delivering exceptional customer experiences
• Technically savvy and comfortable with front desk operations
• Professional friendly and team-oriented demeanor