Franchise Business Coach III
Job Location:
Richardson, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Welcome!
The Franchising Specialist III has in-depth knowledge of best practices and practical expertise in Franchising . May lead small-scaled projects with resource needs and manageable risks. Solves complex challenges by exercising judgement based on analysis of multiple sources. Provides guidance to less experienced colleagues on the team.
Core Responsibilities
Own the performance relationship with assigned franchisees and lead monthly and quarterly business reviews
Coordinates franchise onboarding and start-up readiness activities in partnership with internal departments vendors and franchise owners to support successful launches and early-stage operating discipline
Serve as liaison between franchise owners and corporate departments ensuring owners receive the resources guidance and support needed to operate their businesses effectively
Drive accountability through KPI tracking action plans and follow-up
Coach franchisees on financial performance including revenue margins and cost control
Ensure execution of standard operating procedures and system adoption (ServiceTitan reporting tools)
Identify operational gaps and implement corrective action plans
Support franchisee growth from owner-operator to scalable team-based businesses
Align marketing performance with required KPI benchmarks (leads bookings ROI)
Conduct field visits ride-alongs and operational audits
Support training onboarding and execution of the Operations Enhancement Program (OEP)
Monitor compliance brand standards and risk areas across franchise locations
Utilize CRM to document all contact with franchisees
Key Success Metrics
Franchise revenue growth and profitability
KPI adoption and compliance
Operational consistency and system usage
Improvement in underperforming locations
Onboarding and start-up milestone completion for assigned franchisees
Franchisee support responsiveness and cross-functional issue resolution
Qualifications
Strong financial acumen (P&L margins KPI tracking)
Experience coaching business owners or operators
Ability to drive accountability and performance improvements
Experience coordinating cross-functional resources during business start-up onboarding or new-market launch activities preferred
Experience in home services and/or ServiceTitan preferred
Core Competencies
Operator mindset with strong business acumen
Data-driven decision making
Ability to coach and develop franchisees
Execution-focused with bias toward action
Reporting Structure
Reports to: VP Franchise Operations
Collaborates with Marketing Training Finance Field Operations and other corporate support teams as needed to support franchise owner success
Minimum Experience: 4 years Minimum Education: Bachelors DegreeEqual Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy genetic information disability status as a protected veteran or any other protected category under applicable federal state and local laws.
The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email
About Company
Service Experts has been a home service provider since 1996. HVAC, plumbing, electrical, and more, we're the experts you can count on. Find your location now!
