Founding Onboarding & Customer Success Manager US (mfd) AI health-tech

At voize we believe the greatest gift to frontline workers is time - time to care connect and be present. Today that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We dont replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital with support from HV Capital Y Combinator and other leading VCs. Today 2000 facilities trust voize and over 200000 users rely on our AI companion to ease their daily workload.

As a dynamic team we combine first-in-class technology with meaningful social impact. And now were looking for you to join us on this mission!

As a Founding Onboarding Manager and Customer Success Manager (US) you will own the rollout and ongoing success of our first US customers.

• Own the end-to-end rollout and success of US customers from onboarding through adoption and ongoing customer health

• Deliver dynamic training: Facilitate engaging and motivating online and onsite sessions that help caregivers activate voize quickly

• Drive adoption through clear processes smart touchpoints and proactive communication

• Monitor customer health usage and ticket patterns to spot risks proactively

• Run virtual touchpoints office hours and scalable enablement formats

• Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction

• Collaborate with cross-functional teams: Work closely with Support Product and Customer Success teams to solve onboarding challenges and provide real-time feedback

• Excellent can-do mentality and natural ownership

• Proven experience training customers and/or leading customer rollouts (ideally in healthcare caregiving or another operationally complex environment)

• Amazing communication and presentation skills with the ability to engage motivate and guide users

• Passion for technology adoption and empowering others to embrace change

• Confidence working with data dashboards and signals to understand customer health and adoption

• Curiosity about technical setups and workflows (no coding required)

• The ability to manage many customers without losing overview

• A preference for clarity and structure over chaos

• Empathy and calm in complex human-centered environments

• Willingness to travel regularly to customers across US

• We are a fast-growing startup that means you will tackle challenges grow quickly and make a real impact giving frontline workers more time for people

• We foster an open collaborative culture with regular team events from our New York Hub.

• Become a co-creator of our success with stock options

• Generous vacation 20 vacation days 10 sick days public holidays comprehensive medical dental and vision plan short-term & long-term disability insurance and life insurance and 401(k) retirement plan.

We look forward to your application and cant wait to meet you - no matter who you are or what background you have!

Required Experience:

IC