Foster Coordinator

Date Opened: Thursday July:00 AM

Close Date: Thursday July:00 AM

Department: General Services Department

Salary: $25.00 - $27.6 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The Foster Coordinator manages the shelters foster care program ensuring animals are placed in safe supportive foster homes and that foster caregivers receive the training resources and guidance they need. This role requires strong communication excellent organization and the ability to support a high volume fast moving program in a large shelter environment.

Major Duties and Responsibilities:

• Develop and implement strategies to attract new foster caregivers through outreach events social media and community partnerships.

• Match animals to appropriate foster homes based on behavior medical needs and caregiver experience.

• Provide orientations training materials and ongoing support to foster families including guidance on animal care behavior and medical protocols.

• Maintain consistent communication with foster caregivers ensuring they feel supported and informed.

• Coordinate veterinary appointments medication pickups and behavior consultations for foster animals.

• Maintain accurate records of foster animals caregiver information medical updates and program metrics.

• Work closely with intake medical behavior and adoption teams to ensure smooth transitions for animals entering and exiting foster care.

• Assists with event and program development.

Knowledge Skills & Abilities:

• Ability to clearly explain care instructions policies and expectations to foster caregivers.

• Capable of managing a large caseload of animals and caregivers simultaneously.

• Calm resourceful approach to unexpected medical or behavioral issues.

• Understanding of safe handling behavior cues and basic medical needs (training provided if needed).

• Comfortable using shelter software scheduling tools and communication platforms.

Preferred Qualifications:

• Prior experience in animal welfare veterinary care or foster program management.

• Familiarity with common behavioral challenges in shelter animals.

• Ability to explain basic medical care and follow veterinary instructions.

• Experience organizing community events or volunteer activities.

Minimum Qualifications:

High School Diploma or GED with three (3) years of relevant work experience in an animal or customer service related field.

Working Conditions:

The role requires frequent movement throughout the shelter resulting in regular exposure to animalrelated conditions. This includes animal smells loud noise levels such as barking dogs and direct contact with animals of varying sizes and temperaments. Duties may also involve stepping outdoors for volunteer activities events or animal transfers leading to exposure to inclement weather such as heat cold rain or humidity.

The position includes frequent use of computers phones and digital scheduling systems as well as handling paper files and documentation. The environment can be fastpaced with interruptions and shifting priorities common in shelter operations.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.